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CareIQ Service Coordinator I

2 months ago

Jacksonville, Florida, United States CorVel Healthcare Corporation Full time
Job Summary

The CareIQ Service Coordinator I provides administrative support and customer service to claimants, providers, and case managers regarding new and ongoing ancillary healthcare services. This role requires excellent communication and problem-solving skills to ensure that services are completed on schedule and without interruption.

Key Responsibilities
  • Provides customer service in a high-volume call-center environment.
  • Completes accurate data review and entry.
  • Learns and operates corporate proprietary systems.
  • Requests and reviews treatment and appointment documentation to verify completion and accuracy.
  • Completes administrative review of claim authorization, referral orders, appointment notes, and reports to ensure services are in alignment.
  • Ensures all case stakeholders are updated regularly.
  • Types and proofreads reports and correspondence via email and management systems.
  • Transcribes correspondence/reports from dictation.
  • Uses problem-solving and critical thinking skills to ensure daily scheduling challenges do not cause delays in securing appointments.
  • Requires regular and consistent attendance.
  • Meets departmental production and quality performance expectations.
  • Complies with all safety rules and regulations during work hours.
Requirements
  • High School diploma.
  • Prior work experience in a detail-oriented customer service environment.
Benefits

CorVel offers a comprehensive benefits package, including medical, dental, vision, long-term disability, health savings account, flexible spending account options, life insurance, accident insurance, critical illness insurance, pre-paid legal insurance, parking and transit FSA accounts, 401(k), ROTH 401(k), and paid time off.