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Guest Services Coordinator

2 months ago

Jacksonville, Florida, United States Developer Hospitality Jax LLC Full time
Job Overview

The Guest Services Coordinator plays a vital role in ensuring a seamless experience for guests at our establishment. This position involves managing the daily operations related to guest check-ins, check-outs, and overall satisfaction at the front desk.

Key Responsibilities

  • Welcomes, registers, and allocates rooms to guests upon arrival.
  • Issues room keys or access cards efficiently.
  • Handles incoming phone inquiries and directs calls appropriately.
  • Manages reservations, including cancellations and confirmations.
  • Facilitates the transmission and reception of messages.
  • Maintains accurate records of occupied and available rooms, along with guest accounts.
  • Processes financial transactions and payments.
  • Collaborates with team members to fulfill guest needs.
  • Responds to questions regarding hotel amenities and local attractions.
  • Addresses and resolves guest complaints or issues.
  • *The company reserves the right to modify duties as necessary.

Qualifications

  • Education: High school diploma or equivalent required.
  • Experience: Previous experience in a similar role preferred, typically ranging from a few months to one year.

Essential Skills

  • Strong verbal and written communication abilities.
  • Active listening skills to understand guest needs.
  • Service-oriented mindset to enhance guest satisfaction.
  • Effective coordination and organizational skills.
  • Social perceptiveness to gauge guest reactions and adjust accordingly.