Plumbing Service Coordinator
2 weeks ago
Job Overview
The Plumbing Service Coordinator plays a crucial role in ensuring efficient operations within our service department. This position involves:
- Managing incoming customer communications to arrange service appointments, respond to questions, and address any issues.
- Overseeing the daily dispatch of a skilled team of service plumbers and HVAC technicians.
- Conducting follow-up calls to verify customer bookings, leveraging experience in plumbing and HVAC systems.
- Maintaining records of call activities for compliance and reporting.
- Coordinating warranty registrations for HVAC systems.
- Ordering necessary materials and supplies for service vehicles.
- Arranging inspections and maintaining regular communication with field technicians through various channels.
- Gaining knowledge about septic systems to provide accurate information to customers.
- Working flexible shifts as needed to meet operational demands.
Duck Duck Rooter is committed to delivering exceptional customer service and has seen remarkable growth in recent years. With a fleet of over 30 vehicles, we provide 24/7 service utilizing advanced technology.
We emphasize continuous training for our staff in both technical skills and customer relations to ensure top-notch service delivery.
Benefits- Attractive salary structure with performance-based bonuses.
- Comprehensive health benefits including medical, dental, and vision coverage.
- Equipped service vehicles and professional uniforms.
- Access to cutting-edge dispatch and customer management systems.
- Opportunities for professional advancement within a growing organization.
We seek enthusiastic individuals who excel in collaborative environments. Ideal candidates will be proactive and contribute positively to a workplace that prioritizes safety and professionalism.
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