Client Relationship Strategist
2 weeks ago
About Us
Welcome to Insider, a leading B2B SaaS organization dedicated to fostering growth for our clients globally. Our innovative approach combines data integration across various channels, predictive analytics powered by AI, and personalized experiences, all from a unified platform designed for rapid value delivery.
Having recently achieved unicorn status following our Series D funding round, we are proud to be supported by esteemed investors such as Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst. Our client roster includes over 1000 brands, ranging from dynamic startups to renowned Fortune 500 companies.
Your Role
As a vital member of our team, you will serve as the primary point of contact for our clients, ensuring their needs are met through our technology solutions. Your responsibilities will include:
- Understanding client requirements and aligning them with our product offerings.
- Facilitating optimal use of our technology to enhance client satisfaction and service delivery.
- Collaborating with our technical teams to provide comprehensive support.
- Creating and managing key account strategies to identify growth opportunities.
- Offering valuable insights on market trends and client needs to enhance our partnerships.
- Building and maintaining trusted advisor relationships to ensure overall client satisfaction.
- Developing strategies to assist clients in achieving their objectives while addressing any escalated issues.
- Contributing to product development by sharing innovative ideas based on client feedback.
What We Seek
The ideal candidate will possess:
- A degree in Business, Marketing, Engineering, or a related field.
- Experience in digital marketing or customer-facing roles.
- Strong relationship-building skills, particularly with executive-level clients.
- Excellent verbal and written communication skills, complemented by effective listening abilities.
- A proactive, tech-savvy mindset with a passion for finding solutions.
- A commitment to our core value of care, ensuring clients feel valued and supported.
- Exceptional project management and organizational skills, with a keen attention to detail.
- A drive for continuous improvement in outreach and follow-up strategies.
- The adaptability to thrive in a fast-paced startup environment.
- A solid understanding of digital marketing and web concepts.
What We Offer
Joining Insider means being part of a vibrant, diverse, and inclusive workplace. We provide numerous opportunities for professional development, including access to extensive training resources. Enjoy perks such as:
- Paid subscriptions to enhance your personal and professional growth.
- A collaborative environment where you can share your expertise and lead workshops.
- Engagement in an industry that is at the forefront of transforming customer experiences.
We are committed to fostering an equitable workplace, embracing diversity in all forms.
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