Customer Engagement Manager

2 weeks ago


Charles City, Iowa, United States INSIDER Full time

About Us
Welcome to Insider, a leading B2B SaaS organization dedicated to fostering growth for our clients globally.

Our Mission
We are committed to connecting data across various channels, utilizing AI to predict future behaviors, and personalizing experiences from a unified platform that ensures rapid value delivery.

Our Achievements
We are proud to have achieved unicorn status following our Series D funding round, supported by prestigious investors such as Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst. Our solutions are trusted by over 1000 brands, ranging from emerging startups to esteemed Fortune 500 companies.

Industry Recognition
Insider has been recognized as a leader in The Forrester Wave for Cross-Channel Campaign Management and the Gartner Magic Quadrant for Personalization Engines. Additionally, we have consistently ranked as a leader in G2's Mobile Marketing, Personalization, Customer Data Platform, and Customer Journey Analytics Grids for 21 consecutive quarters.

Your Role
As a vital member of our team, you will serve as the primary point of contact for our clients, bridging their needs with our innovative technology. Your responsibilities will include:

  • Understanding client requirements and aligning them with our product offerings.
  • Ensuring optimal utilization of our technology to deliver exceptional service.
  • Monitoring customer adoption and facilitating their success with our solutions.
  • Collaborating with our technical teams to provide comprehensive support.
  • Developing and maintaining strategic account plans to enhance client value.
  • Providing insights on market trends and client needs to drive impactful partnerships.
  • Establishing trusted advisor relationships to ensure client satisfaction.
  • Creating strategies to help clients achieve their objectives and resolve escalated issues.
  • Contributing ideas for new product development based on client feedback.

What We Expect
We are looking for candidates with:

  • A degree in Business, Marketing, Engineering, or a related field.
  • Experience in digital marketing or customer-oriented roles.
  • Strong relationship-building skills, particularly with executive-level clients.
  • Excellent communication abilities, both verbal and written.
  • A self-motivated approach with a passion for technology and client success.
  • Attention to detail and superior project management skills.
  • A proactive mindset towards testing and improving client engagement strategies.

What We Offer
Joining Insider means you will enjoy:

  • Access to extensive training programs to enhance your skills.
  • A subscription to Udemy's business plan with thousands of courses available.
  • An inclusive and diverse work environment.
  • Opportunities to contribute to an industry that is transforming customer experiences.
  • Occasional team-building events.

We are committed to fostering a workplace that embraces diversity and provides equal opportunities for all.



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