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Overnight Guest Services Specialist

2 months ago


Holly Springs, United States OCI Hospitality Full time
About OCI Hospitality:

OCI Hospitality is dedicated to enhancing the lives of individuals through exceptional service in the hospitality sector. We recognize that our team members thrive in an environment that values friendliness, flexibility, diligence, and support. Every role within our organization contributes significantly to the well-being of our staff, guests, stakeholders, and the communities we serve.

Position Overview:

The Night Auditor serves as our overnight Guest Service Representative, providing essential services with a unique approach. Responsibilities include managing phone inquiries, processing reservations, facilitating guest check-ins and check-outs, addressing requests, and ensuring adherence to safety and security protocols. Given the nature of overnight shifts, our Night Auditors often engage with guests who may be weary from travel, necessitating a compassionate and efficient service style. This role allows for fewer guest interactions, enabling the Night Auditor to undertake additional tasks such as operating the computer system to update business dates and accurately posting room charges. Night Auditors also play a crucial role in maintaining the cleanliness and readiness of public areas while guests rest. Effective written communication is vital for conveying necessary information to daytime staff, including Housekeeping and Maintenance teams.

Candidate Profile:

Ideal candidates are those who thrive during nighttime hours and possess a positive attitude. Availability for overnight shifts, including weekends, is essential, along with a strong commitment to reliability. The ability to manage multiple responsibilities while maintaining composure and approachability is crucial. A genuine enthusiasm for building connections with both team members and guests is highly valued. A sincere interest in enhancing the overall experience for colleagues and guests through dedication, proactive communication, creativity, and teamwork is fundamental.

Benefits of Joining Us:

As part of our team, you will be immersed in an inclusive, employee-centric environment that prioritizes your professional growth. We strive to ensure that you feel engaged, empowered, and motivated to advance your career with us. Our people are our most significant asset, and we are committed to providing a rewarding, enjoyable, and flexible workplace, complete with exciting benefits and a culture that fosters career development.