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Overnight Guest Services Specialist

2 months ago

Holly Springs, United States OCI Hospitality Full time
Job Overview

Company Background:

OCI Hospitality is dedicated to enhancing the experience of our guests through exceptional service and a commitment to excellence.


Position Summary:

The Night Auditor serves as a pivotal member of our overnight team, acting as a Guest Service Representative with added responsibilities. This role involves managing phone inquiries, processing reservations, checking guests in and out, and addressing various requests while ensuring that safety and security protocols are upheld. Given the nature of overnight shifts, our Night Auditors are adept at providing compassionate and efficient service to guests who may be weary from travel.


Key Responsibilities:

  • Deliver outstanding guest service, promptly addressing inquiries and concerns.
  • Facilitate guest registration and departure processes.
  • Exhibit professionalism and courtesy in all telephone interactions.
  • Actively listen to guests, anticipating their needs and concerns.
  • Maintain cleanliness and professionalism in public areas and the hotel office.
  • Utilize effective selling techniques to optimize revenue and occupancy rates.
  • Complete daily operational reports accurately.
  • Ensure guest accounts are precise and comprehensive.
  • Possess thorough knowledge of hotel services and local attractions.
  • Adhere to standard operating procedures and policies.
  • Support safety measures for guests and team members.
  • Assist colleagues and other departments to enhance operational efficiency.
  • Provide amenities and assistance to guests as required.
  • Perform additional tasks as directed by management.

Candidate Profile:

  • Excellent interpersonal and communication abilities.
  • Strong organizational skills with meticulous attention to detail.
  • Capability to manage stressful situations with grace and professionalism.
  • Conduct all work-related functions in a professional manner.