Guest Services Coordinator

1 week ago


Steamboat Springs, Colorado, United States Resort Group Full time
Job Overview

Are you ready to embark on a rewarding career in the hospitality industry? We are currently seeking a Year-Round/Full-Time Guest Services Supervisor to lead our front desk operations and ensure exceptional guest experiences.

Compensation: Competitive salary ranging from $43,680 to $47,840 annually.

Benefits:

  • Merchant Ski Pass Program
  • Paid Time Off
  • Comprehensive Health Plan (HSA-Compatible)
  • Dental and Vision Plans
  • 401K Retirement Plan with Company Match
  • Life Insurance
  • Discounted Lodging Benefits
  • Discounts on Activities & Events
  • Professional Work Environment
  • Engaging Employee Events
Key Responsibilities

The Guest Services Supervisor will oversee daily front office operations, ensuring that all processes and procedures are executed efficiently. This role involves:

  • Managing guest check-in and check-out procedures.
  • Providing concierge services and addressing guest inquiries.
  • Coordinating with housekeeping and maintenance teams to ensure guest satisfaction.
  • Training and supervising front desk staff to uphold service standards.
Essential Functions

The successful candidate will:

  • Understand and utilize the reservation system as needed.
  • Collaborate with department heads to enhance guest services.
  • Implement training programs for new and existing staff to maintain high service quality.
  • Develop efficient systems for front desk operations to ensure smooth service delivery.
  • Maintain security protocols for guest safety and property management.

If you possess a passion for hospitality, strong leadership skills, and a commitment to providing outstanding service, we encourage you to consider this opportunity.



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