Guest Services Coordinator

2 months ago


Steamboat Springs, Colorado, United States Resort Group Full time
Job Overview

Are you passionate about delivering exceptional guest experiences? We are seeking a Year-Round/Full-Time Guest Services Supervisor to lead our front desk operations and ensure our guests receive top-notch service.

Compensation: Salary range of $43,680 - $47,840 annually.

Benefits:

  • Merchant Ski Pass Program
  • Paid Time Off
  • Comprehensive Health Plan (HSA-Compatible)
  • Dental and Vision Plans
  • 401K Retirement Plan with Company Match
  • Life Insurance
  • Discounted Lodging Benefits
  • Discounts on Activities & Events
  • Competitive Pay
  • Professional Work Environment
  • Employee Engagement Events
Key Responsibilities

The Guest Services Supervisor will oversee daily front office operations, ensuring that all processes and procedures are followed to provide an outstanding hospitality experience. Responsibilities include:

  • Managing check-in and check-out procedures for guests.
  • Providing concierge services and addressing guest inquiries.
  • Coordinating with housekeeping and maintenance teams to fulfill guest requests.
  • Training and supervising front desk staff to maintain high service standards.
  • Implementing training programs to develop a skilled workforce and ensure adherence to health and safety protocols.
Essential Qualifications

The ideal candidate will possess strong supervisory skills and a passion for hospitality. Key qualifications include:

  • Experience in a supervisory role within the hospitality industry.
  • Ability to effectively communicate and collaborate with various departments.
  • Strong problem-solving skills to address guest complaints and unusual requests.
  • Knowledge of reservation systems and front office operations.

If you thrive in a dynamic environment and are committed to delivering exceptional service, we encourage you to consider this opportunity.



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