Guest Services Coordinator
2 months ago
Are you passionate about delivering exceptional guest experiences? We are seeking a Year-Round/Full-Time Guest Services Supervisor to lead our front desk operations and ensure our guests receive top-notch service.
Compensation: Salary range of $43,680 - $47,840 annually.
Benefits:
- Merchant Ski Pass Program
- Paid Time Off
- Comprehensive Health Plan (HSA-Compatible)
- Dental and Vision Plans
- 401K Retirement Plan with Company Match
- Life Insurance
- Discounted Lodging Benefits
- Discounts on Activities & Events
- Competitive Pay
- Professional Work Environment
- Employee Engagement Events
The Guest Services Supervisor will oversee daily front office operations, ensuring that all processes and procedures are followed to provide an outstanding hospitality experience. Responsibilities include:
- Managing check-in and check-out procedures for guests.
- Providing concierge services and addressing guest inquiries.
- Coordinating with housekeeping and maintenance teams to fulfill guest requests.
- Training and supervising front desk staff to maintain high service standards.
- Implementing training programs to develop a skilled workforce and ensure adherence to health and safety protocols.
The ideal candidate will possess strong supervisory skills and a passion for hospitality. Key qualifications include:
- Experience in a supervisory role within the hospitality industry.
- Ability to effectively communicate and collaborate with various departments.
- Strong problem-solving skills to address guest complaints and unusual requests.
- Knowledge of reservation systems and front office operations.
If you thrive in a dynamic environment and are committed to delivering exceptional service, we encourage you to consider this opportunity.
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