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Administrative Coordinator

2 months ago

Birmingham, Alabama, United States Lee Strong - State Farm Agent Full time
Job Overview

As an Office Operations Manager at Lee Strong - State Farm Agent, you will play a pivotal role in ensuring our agency's success by implementing effective office procedures and fostering a productive environment. Your contributions will be essential in enhancing customer interactions and streamlining operations.


Key Responsibilities:
  • Develop and maintain strong customer relationships, ensuring timely follow-ups as necessary.
  • Deliver exceptional customer service by addressing inquiries related to insurance options, eligibility, coverage details, policy modifications, claims, and billing issues.
  • Utilize a customer-centric approach to educate clients about available insurance solutions.
  • Oversee the maintenance of a well-organized office environment, ensuring it is equipped to meet customer demands and promote relevant services. Responsible for coordinating training initiatives within the agency.

Qualifications:
  • Outstanding communication abilities, encompassing written, verbal, and listening skills.
  • Highly organized with a keen attention to detail.
  • Prior experience in customer service is essential.
  • Experience managing customer service operations within the State Farm Insurance framework is required.
  • Proven sales experience with State Farm Insurance products is necessary.
  • Proactive approach to problem-solving.
  • Able to thrive in a collaborative team setting.
  • Familiarity with Windows-based applications.
  • Capable of coordinating efforts with colleagues to achieve agency objectives.
  • Ability to excel in a dynamic, fast-paced work environment.
  • Possession of a Property and Casualty License is mandatory.
  • Life and Health License is also required.

Benefits:
  • Generous paid time off, including holidays and personal/sick days.
  • Competitive salary with commission and bonus opportunities.
  • Health benefits, including Supplemental Health Insurance.
  • Opportunities for professional growth and advancement within the agency.