Service Desk Analyst

6 days ago

Phoenix, Arizona, United States Arizona Official Website of State of Arizona Full time
Job Summary:

The Senior Service Desk Analyst is a critical role within the Arizona Official Website of State of Arizona, responsible for monitoring trends within the team to identify, resolve issues, and suggest measures for permanent resolution. This position serves as the first escalation point for technical queries and engages in hands-on customer-facing IT Support for the Agency.

Key Responsibilities:
  • Provide advanced-level troubleshooting to uncover the specific functional problem of any issue.
  • Image all devices (laptops, desktops, etc.), maintain accurate inventory, investigate hardware issues with vendors, and track warranty escalations.
  • Update and maintain issues knowledge base as appropriate. Document, update, and communicate internal processes as required.
  • Receive and respond to technical inquiries from end-users and/or external Help Desks. Create tickets in the ADEQ ticketing system.
Requirements:
  • Thorough working knowledge of service offerings, customer service principles and processes, desktop applications, web-based applications, client/server applications, computer/network hardware, standard operating systems, common third-party software applications, and any other computer-related technologies.
  • Demonstrate ability to work collaboratively in teams and across departments.
  • Excellent interpersonal, written, and oral communication skills.
  • Knowledge of or ability to learn and apply LEAN concepts, principles, and tools used to create and deliver the most value from the customer's perspective while consuming the fewest resources, and engaging people in continuous problem-solving.
  • Problem-solving skills and attention to details.
Preferred Qualifications:
  • Associate's Degree plus three or more years of IT experience. IT certifications (CompTIA is a plus).
Benefits:
  • 10 paid holidays per year.
  • Accrual of sick and annual leave beginning at 12 and 13 days per year respectively for full-time employees.
  • Paid Parental Leave - up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
  • A top-ranked retirement program with lifetime pension benefits.
  • A robust and affordable insurance plan to include medical, dental, life, short-term, and long-term disability.
  • An incentivized commuter club and public transportation subsidy program.
  • We promote the importance of work/life balance by offering workplace flexibility.
  • We offer a variety of learning and career development opportunities.
Work Environment:

This is an in-office position at our Phoenix location.

  • IT Service Desk Representative

    6 days ago

    Phoenix, Arizona, United States Phoenix Children's Full time

    Job SummaryThe Help Desk Analyst I role at Phoenix Children's is a critical position that requires a strong technical background and excellent customer service skills. As a Help Desk Analyst I, you will be responsible for providing IT-related support to internal staff, utilizing various communication channels to troubleshoot and resolve technical issues.Key...

  • Service System Analyst

    5 months ago

    Phoenix, Arizona, United States Atechstar Full time

    Job Description Department of Economic Security Division of Developmental Disabilities is seeking an experienced and highly motivated individual to join our team as a Service Desk Analyst.This position under general supervision Enters problem information into an automated issue tracking system; Researches pended encounters Corrects pended encounters either...

  • Service Desk Operations Manager

    3 days ago

    Phoenix, Arizona, United States Mi-Case Full time

    Job SummaryWe are seeking a highly experienced and exceptional individual for the position of Service Desk Manager at Mi-Case. As a key member of our IT team, you will be responsible for managing the performance of Level 1 and Level 2 services & support for clients (internal and external) and ensuring that service levels are achieved to meet or exceed...

  • Front Desk Manager

    2 days ago

    Phoenix, Arizona, United States Sonesta International Hotels Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Manager to join our team at Sonesta International Hotels. As a key member of our hotel operations team, you will be responsible for delivering exceptional guest services and ensuring the smooth operation of our front office areas.Key ResponsibilitiesGuest ServicesDeliver on the promise of...

  • Front Desk Supervisor

    2 days ago

    Phoenix, Arizona, United States Marriott Phoenix Airport Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Marriott Phoenix Airport. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.Key ResponsibilitiesCustomer Service: Provide...

  • Front Desk Supervisor

    6 days ago

    Phoenix, Arizona, United States DoubleTree Suites Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at DoubleTree Suites. As a key member of our front office team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our front desk.Key ResponsibilitiesCustomer Service: Provide warm and welcoming service to all...

  • Service Desk Support Specialist

    4 days ago

    Phoenix, Arizona, United States Konica Minolta Business Solutions Ltd Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Service Desk Support Specialist to join our team at Konica Minolta Business Solutions Ltd. As a key member of our IT support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide timely and effective technical...

  • Hotel Front Desk Manager

    2 days ago

    Phoenix, Arizona, United States Arbor Lodging Management Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Hotel Front Desk Manager to join our team at Arbor Lodging Management. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing front desk operations, and ensuring a seamless experience for our guests.Key Responsibilities:Guest Service:...

  • Front Desk Associate

    6 days ago

    Phoenix, Arizona, United States Holiday Inn & Suites Phoenix Airport North Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Services Representative to join our team at Holiday Inn & Suites Phoenix Airport North. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.Key ResponsibilitiesGuest Service: Greet and...

  • Front Desk Associate

    4 days ago

    Phoenix, Arizona, United States Drury Hotels Company, LLC Full time

    About Drury Hotels Company, LLCDrury Hotels Company, LLC is a hospitality company that values its team members and strives to provide exceptional guest experiences.Job SummaryWe are seeking a highly organized and friendly Front Desk Associate to join our team. As a Front Desk Associate, you will be the first point of contact for our guests and will be...

  • Front Desk Coordinator

    6 days ago

    Phoenix, Arizona, United States Turning Point Action Full time

    Job Title: Front Desk AdministratorJob Summary:Turning Point Action is a leading grassroots organization dedicated to empowering conservatives through grassroots activism and providing voters with essential resources to elect true conservative leaders. We are seeking a highly skilled and detail-oriented Front Desk Administrator to manage our front desk...

  • Front Desk Coordinator

    3 days ago

    Phoenix, Arizona, United States Bela Brand Bat Full time

    **Job Title:** Front Desk Coordinator**Location:** Bela Brand Bat**Job Description:****Position Overview:** As a Front Desk Coordinator at Bela Brand Bat, you will be the first point of contact for visitors and clients. This role requires a personable and professional individual who can handle multiple tasks efficiently. The ideal candidate will have...

  • Front Desk Coordinator

    4 days ago

    Phoenix, Arizona, United States Allied Universal® Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Front Desk Coordinator to join our team at Allied Universal. As a key member of our branch office, you will be responsible for providing exceptional customer service, managing front desk operations, and supporting our staff with administrative tasks.Key ResponsibilitiesFront Desk Operations:...

  • Salesforce Solutions Analyst

    2 weeks ago

    Phoenix, Arizona, United States Youth Villages Full time

    Position OverviewThis role is fully remote within the USA, with occasional travel expected.About Youth VillagesYouth Villages has established itself as a frontrunner in implementing evidence-based treatment methodologies in the realm of children's mental and behavioral health. With over 30 years of dedication, we offer a comprehensive suite of programs and...

  • Front Desk Representative

    6 days ago

    Phoenix, Arizona, United States Real Hospitiality Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Real Hospitality Group. As a Front Desk Agent, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining the highest level of professionalism in all interactions.Key...

  • Senior Technical Support Analyst

    2 weeks ago

    Phoenix, Arizona, United States Chartis Federal Full time

    Job Type: Full-time Overview: Chartis Federal is seeking a qualified Senior Technical Support Analyst to provide exceptional assistance in a dynamic technical environment. The Senior Technical Support Analyst will serve as a primary resource for desktop support, ensuring optimal user experiences and efficient desktop operations. This role encompasses a...

  • Lead Financial Strategy Analyst

    2 weeks ago

    Phoenix, Arizona, United States The Ladders Full time

    Company Overview: The Ladders is a prominent organization specializing in career advancement and job placement services. Our commitment is to deliver exceptional service in a professional and supportive environment, fostering a culture of growth and teamwork. Position Overview: We are seeking a dynamic and experienced Lead Financial Strategy Analyst to join...

  • Front Desk Agent

    1 month ago

    Phoenix, Arizona, United States Embassy Suites by Hilton Phoenix Scottsdale Full time

    $16.00 base pay PLUS incentive pay We are looking for an evening Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hilton trained with OnQ experience is a plusHotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and...

  • Front Desk Representative

    3 days ago

    Phoenix, Arizona, United States free-classifieds-usa Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Sheraton Grand Phoenix. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesOrganize and process guest check-ins and check-outs, adapting to any...

  • Front Desk Associate

    4 days ago

    Phoenix, Arizona, United States Drury Hotels Full time

    Job Summary:We are seeking a highly organized and friendly Front Desk Associate to join our team at Drury Hotels. As a Front Desk Associate, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key Responsibilities:Check guests in and out,...