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Service Desk Support Specialist
2 months ago
We are seeking a highly motivated and detail-oriented Service Desk Support Specialist to join our team at Konica Minolta Business Solutions Ltd. As a key member of our IT support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities- Provide timely and effective technical support to clients via phone, email, and in-person interactions.
- Respond to and resolve client inquiries and issues in a professional and courteous manner.
- Collaborate with internal teams to resolve complex technical issues and improve overall client satisfaction.
- Stay up-to-date with the latest technology trends and advancements to provide expert-level support to clients.
- Document and track client interactions and issues in our ticketing system to ensure seamless communication and resolution.
- High school diploma or equivalent required; bachelor's degree preferred.
- 1-2 years of IT support experience; 2+ years customer service with demonstrated IT knowledge may be substituted.
- Strong problem-solving instincts and attention to detail.
- Excellent verbal and written communication and listening skills.
- Knowledge of systems and applications used to support a call center environment.
- Basic to intermediate knowledge of general computing in a company infrastructure.
- ITIL Foundations v3+ certification.
- Call center and/or internal helpdesk experience.
- MTA: Microsoft Networking Fundamentals, Mobility and Device Fundamentals, etc.
- CompTIA A+, N+, etc.
- MCTS: Windows Server 2012 R2/2016/2019.
- 1 Core Exam towards MCSA Server 2012 R2/2016/2019.
- MCTS: Exchange 2013/2016/2019.
- 1 core exam towards MCSE: Messaging (Exchange 2013/2016/2019).
- MCITP: Office 365 Administrator.
- Cisco Certified Network Administrator (CCNA).
- Apple Certified Technical Coordinator (ACTC).
Konica Minolta Business Solutions Ltd. is a leading provider of innovative business solutions and services. We are committed to delivering exceptional customer experiences and driving business growth through our cutting-edge technology and expertise.
