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Hotel Front Desk Manager
2 months ago
Job Summary
We are seeking a highly skilled and customer-focused Hotel Front Desk Manager to join our team at Arbor Lodging Management. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing front desk operations, and ensuring a seamless experience for our guests.
Key Responsibilities:
- Guest Service: Greet and register guests in a friendly and professional manner, ensuring a warm and welcoming experience.
- Front Desk Operations: Manage front desk operations, including check-in, check-out, and room assignments, ensuring accuracy and efficiency.
- Communication: Communicate effectively with guests, colleagues, and management, responding to inquiries and resolving issues in a timely and professional manner.
- Team Collaboration: Work collaboratively with other departments, including housekeeping, food and beverage, and maintenance, to ensure seamless guest service.
- Problem-Solving: Anticipate and resolve guest issues, ensuring complete guest satisfaction.
Requirements:
- Hotel Front Desk Experience: 1 year of experience in a hotel front desk role, with a focus on customer service and front desk operations.
- Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with guests, colleagues, and management.
- Problem-Solving Skills: Strong problem-solving skills, with the ability to anticipate and resolve guest issues.
- Teamwork: Ability to work collaboratively with other departments to ensure seamless guest service.
Preferred Qualifications:
- Hotel Front Desk Certification: Certification in hotel front desk operations, such as Marriott's Front Desk Certification.
- Language Skills: Fluency in English, with the ability to communicate effectively with guests and colleagues.
About Arbor Lodging Management:
Arbor Lodging Management is a leading hotel investment and management company, with a portfolio of hotels across the United States. We are committed to providing exceptional guest service and creating memorable experiences for our guests. Our company culture is built on five guiding principles: Do the Right Thing, Lead with Heart, Be Accountable, Aim Higher, and Celebrate Differences.
Equal Employment Opportunity:
Arbor Lodging Management is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional guest service.
