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Front Desk Associate

2 months ago

Phoenix, Arizona, United States Holiday Inn & Suites Phoenix Airport North Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Services Representative to join our team at Holiday Inn & Suites Phoenix Airport North. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities
  • Guest Service: Greet and welcome guests, respond to inquiries, and resolve any issues in a timely and professional manner.
  • Front Desk Operations: Manage the front desk, handle check-ins and check-outs, and maintain accurate records.
  • Communication: Effectively communicate with guests, colleagues, and management to ensure seamless service delivery.
  • Problem-Solving: Anticipate, prevent, and resolve guest complaints and issues in a professional and courteous manner.
  • Teamwork: Collaborate with other departments to ensure a smooth and efficient guest experience.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Previous experience in a hotel or hospitality industry preferred.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and a strong commitment to customer service.
  • Physical Demands: Ability to stand for long periods, lift up to 20 pounds, and move around the front desk area.
What We Offer
  • Competitive Salary: $16.00 per hour.
  • Opportunities for Growth: We offer opportunities for professional growth and development in a dynamic and supportive environment.
  • Benefits: We offer a range of benefits, including [insert benefits].