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Front Desk Representative
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Front Desk Representative
2 months ago
Job Summary
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Sheraton Grand Phoenix. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.
Key Responsibilities
- Organize and process guest check-ins and check-outs, adapting to any changes or requests
- Secure payment and verify billing, ensuring accuracy and efficiency
- Provide guests with room and hotel information, directions, and local attractions
- Run daily reports and review to identify areas for improvement
- Communicate with colleagues and management to ensure seamless operations
Requirements
- Warm and welcoming demeanor, with a focus on exceptional customer service
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
- Strong communication and problem-solving skills, with a focus on resolving guest issues
- Ability to work a variety of shifts, including evenings and weekends
What We Offer
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance