Front Desk Manager

3 days ago

Phoenix, Arizona, United States Sonesta International Hotels Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Manager to join our team at Sonesta International Hotels. As a key member of our hotel operations team, you will be responsible for delivering exceptional guest services and ensuring the smooth operation of our front office areas.

Key Responsibilities
  • Guest Services
    • Deliver on the promise of Sonesta Service in all interactions with guests and clients.
    • Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.
  • Front Desk Operations
    • Supervise the front desk and reservation functions to ensure the delivery of superior guest services.
    • Responsible for the supervision of the security of monies, credit card transactions, and guest information.
  • Revenue Management
    • Work with the hotel's property management system (Opera) and reservation system (Synxis) to maximize revenue through occupancy and rate adjustments based on market conditions.
  • Team Leadership
    • Establish effective Front Desk communication and information system through logs, department meetings, and one-on-one interaction with the staff.
    • Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
  • Additional Responsibilities
    • Register guests, issue room keys, provide information on hotel services and room location.
    • Answer phones in a prompt and courteous manner.
    • Supervise the accurate processing all cash and credit card transactions in accordance with established procedures.
    • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
    • Regularly sell hotel rooms through direct client contact.
    • Ensure compliance with federal, state and local laws regarding health, safety, and alcohol services.
    Requirements
    • High School diploma or equivalent required.
    • Two years of previous hotel experience required.
    • Previous background from the extended stay industry preferred.
    • Ability to speak, read, and write fluent English; other languages beneficial.
    • Professional verbal and written communication skills.
    • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
    • Problem solving, reasoning, motivating, organizational and training abilities preferred.
    • Will be required to obtain a ServSafe certification.
    • May be required to obtain a TIPS certification.
    • Experience with Microsoft Office and Opera systems required.
    • Valid driver's license required.
    Benefits
    • Medical, Dental and Vision Insurance
    • Health Savings Account with Company Match
    • 401(k) Retirement Plan with Company Match
    • Paid Vacation and Sick Days
    • Sonesta Hotel Discounts
    • Educational Assistance
    • Paid Parental Leave
    • Company Paid Life Insurance
    • Company Paid Short Term and Long Term Disability Insurance
    • Various Employee Perks and Discounts
    • Hospital Indemnity
    • Critical Illness Insurance
    • Accident Insurance

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