Retail Facilities Operations Manager

2 weeks ago

Lynchburg, United States Jones Lang LaSalle Incorporated Full time

About Jones Lang LaSalle Incorporated

Jones Lang LaSalle (JLL) is a premier professional services and investment management firm that specializes in real estate. With a presence in over 80 countries and a dedicated workforce of more than 91,000 professionals globally, we assist real estate owners, occupiers, and investors in achieving their business objectives. As a Fortune 500 company, we recognize our responsibility to promote sustainability and corporate social responsibility, which drives our commitment to shaping the future of real estate for a better world. We leverage cutting-edge technology to create rewarding opportunities, exceptional spaces, and sustainable real estate solutions for our clients, employees, and communities.

Our core values—teamwork, ethics, and excellence—are integral to our operations, and we take pride in being recognized with numerous awards for our achievements on both global and local scales.

We are dedicated to fostering a diverse and inclusive culture where everyone feels welcomed, valued, and empowered to reach their full potential. We believe that diverse backgrounds, experiences, and perspectives enable us to think creatively, ignite innovation, and succeed collectively.

If this job description resonates with you, we encourage you to explore this opportunity, even if you do not meet all the specified qualifications. We are eager to learn about you and the unique contributions you can make.

Position Overview

We have an exciting opportunity for a Facilities Operations Manager who will oversee the operational aspects of our properties, ensuring the protection, maintenance, and enhancement of the owner's assets.

Key Responsibilities

  • Coordinate operational activities to maintain and improve property value.
  • Implement and oversee safety practices, ensuring compliance with local regulations and successful audits.
  • Develop and manage preventive maintenance and repair programs.
  • Oversee the selection of contracted services, including scope development, bid requests, and performance monitoring.
  • Effectively manage a team through communication, supervision, training, and scheduling to ensure timely and budget-compliant task completion.
  • Create multi-year capital project plans and manage their execution.
  • Collaborate with tenant coordinators and contractors on tenant construction projects.
  • Ensure compliance with local codes and regulations.
  • Monitor the performance of in-house and contracted services, taking necessary actions to uphold our high standards.
  • Develop action plans for capital projects and oversee their successful completion.
  • Procure building and maintenance supplies, machinery, and equipment.
  • Utilize computer programs (Excel, Word, PowerPoint) effectively.

Employee Development

Manage the activities of all personnel involved in property operations and maintenance.

Financial Management

Prepare accurate budgets focusing on expense minimization through efficient resource utilization.

Develop and manage operational expenses within budgetary constraints.

Assist in forecasting operational and capital expenses.

Qualifications

Associate's degree or vocational/technical training is required; a Bachelor's degree is preferred.

Minimum of 2-3 years of experience in property management is essential.

Knowledge of building systems, including HVAC, plumbing, and electrical systems, is necessary.

Strong communication skills and the ability to supervise and train a team of three or more employees are required.

Preferred Qualifications

At least 3 years of administrative or technical experience with knowledge of property physical systems.

Experience in shopping mall property management is advantageous.

Demonstrated leadership qualities with supervisory experience of two or more employees.

Skills and Knowledge

Basic knowledge of computers and peripherals is required.

Physical Requirements

Candidates must be able to bend, climb, stoop, and lift weights ranging from 25 to 50 pounds.

What You Can Expect from Us

We believe in collective success and invest in supporting one another, learning together, and celebrating achievements. Our Total Rewards program reflects our commitment to helping you reach your career goals, recognizing your contributions, and providing competitive benefits and compensation.

We look forward to seeing where your ambitions take you at JLL.

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