Pharmacy Operations Manager

5 days ago

Lynchburg, United States Walgreens Full time

Job Summary:

The Pharmacy Operations Manager is responsible for overseeing the day-to-day operations of the pharmacy, ensuring efficient workflow and a positive patient experience. This role requires strong leadership and communication skills, as well as the ability to work effectively in a team environment.

Key Responsibilities:

  • Oversee the selection, scheduling, and development of pharmacy technicians
  • Lead training, coaching, and performance management of pharmacy technicians
  • Make decisions regarding performance management, including discipline and termination
  • Assist pharmacist in the delivery of patient care, including patient registration, prescription data entry, and preparation of medications
  • Complete patient and physician calls under the supervision of a pharmacist
  • Exercise independent judgment to delegate, direct, and assign non-clinical work in the pharmacy
  • Ensure tasks are completed on-time and hold others accountable for efficient workflow
  • Manage core pharmacy workflow and drive excellence in pharmacy operations
  • Coordinate and organize pharmacy daily schedule of activities
  • Recommends allocation of pharmacy hours
  • Assure the pharmacy is clean, neat, orderly, and stocked with adequate supplies
  • Manage annual inventory preparation
  • Accountable for completion of non-clinical patient calls
  • Drive new technology/process roll out, champions change and engages team around action planning
  • Assure proper operation and maintenance of pharmacy department equipment
  • Collaborate with Pharmacy Manager to ensure security safeguards are in-place
  • Communicate prescription errors to the accountable pharmacist
  • Adhere to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program
  • Ensure the accurate processing of insurance claims to resolve customer issues and prevent payment rejections
  • Follow-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit
  • Assist and support Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service
  • Manage Community Outreach Portal and coordinates and assigns pharmacists to off-site immunization clinics and community events
  • Build and sustain relationships with retail partnerships

Requirements:

  • High School Diploma, GED, or equivalent
  • PTCB or ExCPT certification (except in Puerto Rico)
  • One year of work experience as a pharmacy technician in a retail or hospital setting
  • Must be fluent in reading, writing, and speaking English (except in Puerto Rico)
  • Requires willingness to work flexible schedule, including evening and weekend hours

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