Front Desk Coordinator

4 days ago


Madison, Wisconsin, United States Compass Innovate Full time
Compass Innovate: Front Desk Receptionist

We are seeking a highly skilled and professional Front Desk Receptionist to serve as the primary point of contact for our clients and visitors. The ideal candidate will possess exceptional communication skills, a positive attitude, and the ability to maintain a welcoming atmosphere while managing various administrative tasks.

Key Responsibilities:

  • Provide exceptional customer service by greeting and welcoming visitors, clients, and employees in a professional manner.
  • Answer and direct incoming phone calls to the appropriate departments or staff, ensuring timely and efficient communication.
  • Manage appointment scheduling and maintain the calendar for the front desk, ensuring seamless coordination of meetings and events.
  • Handle general inquiries and provide information about Compass Innovate and its services, demonstrating a thorough understanding of our organization.
  • Maintain a clean and organized reception area, ensuring a professional and welcoming environment for all visitors.
  • Process incoming and outgoing mail and packages, ensuring timely and secure delivery.
  • Assist in administrative tasks, such as filing, data entry, and maintaining office supplies, demonstrating a high level of organizational skills and attention to detail.
  • Monitor and manage visitor access, ensuring security protocols are followed and maintaining a secure environment.
  • Collaborate with other departments as needed to enhance the customer experience, demonstrating a team-oriented approach and a commitment to excellence.

Qualifications:

  • Proven experience as a receptionist or in a related role, with a strong track record of providing exceptional customer service.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients, visitors, and colleagues.
  • Proficient in MS Office Suite (Word, Excel, Outlook) and familiarity with office equipment, with a strong understanding of administrative software and systems.
  • Strong organizational skills and ability to multitask in a fast-paced environment, with a high level of attention to detail and a commitment to accuracy.
  • A friendly and professional demeanor, with a strong customer service focus and a commitment to delivering exceptional results.
  • Ability to handle sensitive information confidentially and with discretion, maintaining the highest level of professionalism and integrity.


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