Front Desk Representative

3 days ago


Madison, Wisconsin, United States Clarion Madison at Alliant Energy Center Full time
Job Title: Front Desk Agent/ Van Driver

We are seeking a highly skilled and professional Front Desk Agent/ Van Driver to join our team at Clarion Madison at Alliant Energy Center. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, handling all stages of their stay, and ensuring a seamless experience.

Key Responsibilities:
  • Represent the first point of contact with guests and handle all stages of their stay.
  • Accommodate and anticipate guests' needs, respond promptly and professionally.
  • Act as the information liaison for the property and guests using all communication avenues.
  • Process and collect payments, accurately adhering to all cashier procedures.
  • Maintain a clean and neat front desk area.
Requirements:
  • Successful history as a front desk agent or related customer service experience.
  • Understanding of how to use hotel's Property Management Software (PMS) systems.
  • Flexible schedule to meet business needs.
  • Task-driven individual who is able to focus on the guest, ensuring complete satisfaction with each transaction/interaction.
  • Ability to maintain a composed, gracious and professional attitude.
Benefits:
  • Eligibility to enroll in the 401(k) after 6 months of service.
  • 100% match at 3% contributions, 50% up to 5%.
  • Paid Time Off – Sick & Vacation.
  • Holiday Pay.
  • Growth and development opportunities with us as a company, potentially at the same property or transferring to another one of our properties.
  • Travel discounts available through Choice Brand Hotels, Hilton, and Marriott as well as at our independent properties.

We offer medical, dental, and vision insurance as well as opportunities to enroll in STD, LTD, critical illness, accident and/or life insurance as well as flex spending for regular full-time team members/leadership team.



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