Front Desk Coordinator

4 days ago


Madison, Wisconsin, United States FurstStaffing Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Desk Clerk to join our team at FurstStaffing. As a Front Desk Clerk, you will be responsible for maintaining a well-organized office environment, providing exceptional customer service, and supporting the clinical staff with administrative tasks.

Key Responsibilities
  • Provide a warm and welcoming experience for clients and visitors
  • Manage scheduling logs, including referral and intake schedules
  • Answer and direct calls, making reminder and prescription calls as needed
  • Distribute mail and Rep Payee Checks
  • Conduct financial interviews with clients and update their records
  • Review clinical data and communicate discrepancies with supervisors
  • Maintain accurate records, including visitors log, prescription log, and intake log
  • Assist the office support team as needed
Requirements
  • High school diploma or equivalent
  • Strong customer service skills and a customer service-oriented mindset
  • Phone and/or switchboard experience
  • General understanding of mental health
  • Organization and multi-tasking abilities
  • Ability to communicate effectively and efficiently
  • Proficiency in MS Word, Excel, and Outlook
  • Keyboarding and ten-key experience, minimum 35 wpm typing


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