Front Desk Coordinator

24 hours ago


Madison, Wisconsin, United States Zendesk Full time

Job Title: Front Desk Coordinator

About the Role:

We are seeking a highly organized and detail-oriented Front Desk Coordinator to join our team at Zendesk. As a key member of our Workplace Experience team, you will be responsible for providing exceptional service to our employees, customers, and guests.

Responsibilities:

  • Process incoming and outgoing packages and mail in a timely and efficient manner.
  • Work cross-functionally with IT and HR to process shipments for new hires, terminations, and asset replacements.
  • Triage and respond to all assigned tickets in a timely manner.
  • Record all office-related expenses and reconcile in Expensify.
  • Manage the department's UPS account invoice processing and address issues with missing or delayed shipments through the UPS claims process.
  • Place orders for Workplace-related items, including catering, Amazon, and office supplies.
  • Demonstrate ability to handle all reception situations that may arise, with or without problems.
  • Work cross-functionally with other teams on projects as needed, while teams are working remotely.
  • Add new hires and suspend terminations in the Workplace Zendesk instance.
  • Listen to and redirect all incoming voicemail tickets (SF Office only).
  • Identify areas of process improvement and create action plans.
  • Welcome visitors and deliver an extraordinary guest experience to all employees in-office.
  • Perform health and safety checks for employees and guests coming onsite.
  • Maintain general cleanliness and appearance of the reception desk and adjacent areas.

Requirements:

  • Must be able to work on-site in our Madison, Wisconsin office.
  • Minimum of 1 year experience in a fast-paced administrative role.
  • Ability to consistently deliver a high level of customer service.
  • Ability to multi-task and remain calm in high-stress situations.
  • Positive attitude and friendly disposition at all times.
  • Strong communication skills across employees at all levels within the organization.
  • Demonstrated ability to handle multiple tasks with little or no supervision.
  • Ability to triage and create sensible prioritization in order to continue to be effective.
  • A sense of humor and ability to strike up a conversation with anyone.
  • Professional attire and appearance at all times.
  • Strong computer skills, including Google Apps and Microsoft Office Suite.

About Zendesk:

Zendesk is the champion of great service everywhere for everyone. We power billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites, and help centers. We believe in service and are proud of our ongoing efforts to foster a workplace that values diversity, equity, and inclusion.

Equal Opportunity Employer:

Zendesk is an equal opportunity employer and is committed to diversity, equity, and inclusion. We are proud to be an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please visit https://www.eeoc.gov/.



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