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Front Desk Supervisor

2 months ago

Madison, Wisconsin, United States Aimbridge Hospitality Full time
Job Summary

The ideal candidate for this role will have a strong background in hotel operations and a passion for delivering exceptional guest experiences. As a Front Desk Supervisor, you will be responsible for assisting the Front Desk Manager and General Manager in ensuring seamless operations and providing top-notch service to our guests.

Key Responsibilities:
  • Assist the Front Desk Manager in overseeing front desk operations, including check-in, check-out, and room assignments.
  • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Maximize room revenue through effective room merchandising and upselling opportunities.
  • Monitor and maintain accurate records of guest interactions, including complaints and compliments.
  • Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless operations and efficient guest service.
  • Participate in training and development programs to enhance skills and knowledge in hotel operations and customer service.
Requirements:
  • At least 2-3 years of experience in a hotel or related field, with a strong background in front desk operations.
  • High school diploma or equivalent required; college coursework in hospitality or a related field is a plus.
  • Previous supervisory experience is preferred, but not required.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
What We Offer:
  • A competitive salary and benefits package, including medical, dental, and vision coverage.
  • A comprehensive training program to enhance skills and knowledge in hotel operations and customer service.
  • A collaborative and dynamic work environment, with opportunities for professional growth and development.
  • A pet-friendly, extended-stay hotel with spacious suites and modern amenities.

Aimbridge Hospitality is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional guest experiences.