Front Desk Representative

11 hours ago


Madison, Wisconsin, United States Clarion Madison at Alliant Energy Center Full time
Front Desk Agent/ Van Driver Job Description

We are seeking a highly skilled and professional Front Desk Agent/ Van Driver to join our team at Clarion Madison at Alliant Energy Center. As a key member of our front desk team, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience.

Key Responsibilities:

  • Represent the first point of contact with guests and handle all stages of a guest's stay.
  • Accommodate and anticipate guests' needs, respond promptly and professionally.
  • Act as the information liaison for the property and guests using all communication avenues.
  • Process and collect payments, accurately adhering to all cashier procedures.
  • Maintain a clean and neat front desk area.

Requirements:

  • Successful history as a front desk agent or related customer service experience.
  • Understanding of how to use hotel's Property Management Software (PMS) systems.
  • Flexible schedule to meet business needs.
  • Task-driven individual who is able to focus on the guest, ensuring complete satisfaction with each transaction/interaction.
  • Ability to maintain a composed, gracious and professional attitude.

Benefits:

  • Eligibility to enroll in the 401(k) after 6 months of service.
  • 100% match at 3% contributions, 50% up to 5%.
  • Paid Time Off – Sick & Vacation.
  • Holiday Pay.
  • Growth and development opportunities with us as a company, potentially at the same property or transferring to another one of our properties.
  • Travel discounts available through Choice Brand Hotels, Hilton, and Marriott as well as at our independent properties.
  • Medical, dental, and vision insurance as well as opportunities to enroll in STD, LTD, critical illness, accident and/or life insurance as well as flex spending.


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