Client Service Associate II

2 weeks ago


Newport News, Virginia, United States Hampton Roads Transit Full time

Company Overview: Hampton Roads Transit

Position Title: Customer Service Representative II (Part-Time)

Location: Newport News, VA

Compensation: Hourly Wage: Competitive

Role Summary: The Customer Service Representative II plays a crucial role in delivering exceptional customer service in alignment with company standards. This position involves processing transactions efficiently, managing event ticket sales, overseeing ID badge operations, and protecting company resources.

Key Responsibilities:

  • Provide exemplary customer service by creating a welcoming atmosphere, greeting customers, and maintaining high service standards.
  • Stay informed about transit routes and schedules to assist customers effectively.
  • Handle cash and media transactions accurately and responsibly.
  • Respond to customer inquiries and assist with their requests.
  • Maintain inventory of supplies and ensure route schedules are readily available.
  • Address customer complaints and inquiries in a professional manner.
  • Manage telephone inquiries, providing information about services and schedules.
  • Review and update Emergency Operations Procedures related to customer service.
  • Conduct weekly audits and maintain accurate records.
  • Process Half Fare IDs and manage the associated database.
  • Support departmental clerical tasks, including document preparation and data management.
  • Comply with the Hampton Roads Transit Records Management Policy.
  • Adhere to environmental policies and emergency management plans.
  • Perform additional duties as assigned.

Essential Skills and Qualifications:

  • Strong written and verbal communication skills with a pleasant telephone demeanor.
  • Familiarity with customer service principles and public relations techniques.
  • General knowledge of the Hampton Roads area.
  • Able to effectively interact with the public and follow instructions.
  • Proficient in maintaining records and operating standard office equipment.
  • Ability to process various media through the register system accurately.
  • Competent in using Microsoft Office Suite.

Education and Experience:

  • High school diploma or GED with additional training in data entry preferred.
  • Minimum of one year of experience in customer service and cashiering is preferred.

Licenses:

  • Valid Virginia Driver's License.

Physical Requirements:

  • Ability to operate a keyboard and use a telephone extensively.
  • Capability to lift up to 25 lbs and stand for extended periods.

Work Environment: This role may require flexibility in hours, including evenings, weekends, and holidays, as needed.



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