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Client Relations Specialist

2 months ago

Newport News, Virginia, United States PROSOL Inc. Full time
Position Overview

At PROSOL Inc., we pride ourselves on delivering exceptional service and support to our clients. As a leading firm in customer relations and sales, we are dedicated to fostering a collaborative environment that empowers our team members to excel. Our commitment to innovation drives us to continually enhance our service offerings and maintain our position at the forefront of the industry.

The role of the Customer Engagement Associate is integral to our success. This position entails collaborating with the Customer Service and Sales teams to establish effective practices and optimize processes that align with our customer care goals and sales performance.

Key Responsibilities:
  • Engage with clients through provided lead lists, focusing on nurturing existing relationships and exploring new business opportunities.
  • Address inquiries related to order status, payments, products, promotions, and any technical issues affecting the customer experience.
  • Exhibit strong listening skills, demonstrating emotional intelligence in challenging situations to foster a positive customer interaction.
  • Enhance product and service knowledge by participating in relevant client meetings focused on technology, promotional sales, and product updates.
  • Develop and refine leadership and interpersonal skills to effectively engage with clients.
  • Contribute to sales growth through targeted promotional initiatives.
Candidate Profile:
  • A Bachelor's degree in business, marketing, or a related field.
  • A proven track record of exceeding performance expectations.
  • Availability for full-time hours, including weekends.
  • Willingness to travel periodically for professional development and networking.
  • Demonstrated patience, empathy, and a genuine passion for customer service.
  • Strong confidence and public speaking abilities.

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