Community Engagement Specialist
2 weeks ago
Position Title: Resident Services Specialist
Department: Supportive Services Program
Employment Type: Full Time (40 hours/week); Non-Exempt
Supervisor: Permanent Supportive Housing Supervisor
Location: SE Portland
Compensation: $20.80 per hour
Our Commitment to Employees:
- Comprehensive employer-funded health, dental, vision, and alternative care benefits.
- Fully covered long-term disability and life insurance.
- Generous paid time off including vacation, sick leave, personal days, and 13 holidays.
- Retirement plan with employer matching and discretionary contributions.
- Access to an Employee Assistance Program.
- Eligibility for the Public Service Loan Forgiveness program for qualifying employees.
- For a complete list of benefits, please refer to our resources page.
Our Organizational Culture:
At Catholic Charities of Oregon, we pride ourselves on fostering a supportive work environment. We prioritize the well-being of our employees, enabling them to effectively serve our community. Our culture emphasizes ongoing training and education, empowering each team member to take ownership of their role and contribute as a thought leader.
About Us:
Catholic Charities of Oregon, recognized as one of the top non-profits by the Portland Business Journal, has been serving the community since 1933. Our mission is to ensure that essential services are accessible to the most vulnerable populations in Oregon.
Role Responsibilities:
The Resident Services Specialist (RSS) is an integral part of our resident services team, responsible for welcoming residents and visitors, and guiding them to the appropriate resources.
- Welcome residents and visitors, directing them to the correct areas.
- Build and maintain positive relationships with residents, serving as an approachable on-site presence.
- Respond to resident inquiries, providing information and updates as needed.
- Manage and distribute mail to residents and staff.
- Assist residents in completing necessary forms, including maintenance requests.
- Keep a record of significant events, including resident interactions and deliveries.
- Support new residents during their move-in process and orientation.
Qualifications:
Education and Certification Requirements:
- High school diploma or equivalent is required.
Experience Requirements:
- Preferred two years of relevant work or volunteer experience.
- Certification in CPR, First Aid, AED, Bloodborne Pathogens, and Narcan Training is required or must be obtained within 30 days of hire.
- Experience working with low-income families and individuals is preferred.
- Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
Diversity and Inclusion:
Catholic Charities of Oregon is committed to promoting diversity and inclusion within our workforce. We welcome applicants from all backgrounds and do not discriminate based on race, religion, color, national origin, sex, gender identity, sexual orientation, disability, age, veteran status, or any other protected status as required by law.
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