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Customer Engagement Specialist

2 months ago

Portland, Oregon, United States Dark Horse Comics Full time

The Customer Engagement Specialist plays a crucial role in delivering outstanding service and achieving sales objectives by assisting customers with inquiries regarding the products and services available at Dark Horse Comics. Our specialists are expected to maintain a professional and courteous demeanor, both in-store and in digital interactions, embodying our values of inclusivity, respect, and enjoyment.

Candidates who exhibit strong communication abilities and can genuinely create a welcoming atmosphere for customers will excel in this position. You will identify customer needs, provide information about our offerings, and suggest solutions tailored to those needs. A positive outlook and a commitment to resolving customer concerns swiftly will be key to your success in this role. Effectively addressing complaints is vital; transforming a dissatisfied customer into a happy one while adhering to company guidelines requires a blend of empathy and diplomacy.

Another essential duty is to uphold the presentation of the sales area, merchandise, signage, and displays. Ultimately, Customer Engagement Specialists ensure that customers leave satisfied and contribute to the store's profitability by maintaining a clean, well-organized environment and meeting or surpassing sales targets.

Key Responsibilities:

  • Exhibit professionalism in all interactions, both in-store and online.
  • Be vigilant to ensure the safety of the store and the security of products.
  • Welcome and assist customers in locating suitable products.
  • Achieve sales targets through consultative selling and cross-promotions.
  • Accurately manage the cash register, including promotions, returns, and other transactions.
  • Effectively manage customer pull boxes, including timely communication regarding pickups.
  • Stay informed about products, events, and policies to provide accurate information to customers.
  • Respond to customer inquiries regarding specific products and events.
  • Ensure displays are organized, stocked, and visually appealing during operational hours.
  • Consistently follow daily tasks focused on cleanliness and merchandising to maintain an attractive store environment.
  • Be flexible to work at various locations and adapt to occasional irregular shifts.
Additional Duties:
  • Promote an inclusive and enjoyable community atmosphere for all customers.
  • Engage customers authentically, understanding their needs and interests while assisting them in finding desired products.
  • Interact courteously and respectfully with customers and colleagues.
  • Prioritize tasks effectively, focusing on maximizing sales and customer satisfaction.
  • Perform other duties as assigned.
Preferred Qualifications:
  • Knowledge of comics and pop culture, with enthusiasm for at least one specific area of fandom.
  • Demonstrated accountability, empathy, and situational awareness.
  • Minimum of one year of experience in customer service and retail.
  • Enjoyment in working with the public.
  • Motivated, energetic, organized, and reliable.
  • Access to reliable transportation.
  • Comfortable engaging with the public and open to continuous improvement.
  • Strong organizational skills and ability to manage multiple tasks.
  • Proficient data entry and typing skills.
  • Effective communication skills, both verbal and written.
  • Ability to lift up to 50 lbs. comfortably.
This is a full-time position shared between multiple locations.