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Community Volunteer Engagement Coordinator

2 months ago

Portland, Oregon, United States OUR JUST FUTURE Full time
Job Overview

Position Title: Community Volunteer Engagement Coordinator

Department: Shelter Services

Supervisor: Community Engagement Manager

Work Schedule: Full Time, typically 9:00am-5:30pm, Monday to Friday; occasional evenings and weekends for events, flexibility is essential.

Employment Status: Non-Exempt

Work Location: All responsibilities are conducted on-site at our shelters or within the community; this is not a remote or hybrid role.

Compensation: Starting hourly rate based on experience, along with a comprehensive benefits package.

POSITION SUMMARY

The Community Volunteer Engagement Coordinator will collaborate with the Community Engagement Manager to recruit and manage volunteers and in-kind contributions to fulfill the needs of Our Just Future's emergency shelters, which accommodate approximately 270 individuals nightly. This role serves as a primary contact for prospective volunteers and external partners, emphasizing the importance of responsive and positive service.

Building and nurturing relationships with community stakeholders is crucial, as is coordinating with the communications and fundraising teams to integrate supporters into a cohesive database and communication framework.

Creativity, innovation, and a willingness to explore unconventional approaches are essential for success in this position, which allows for the implementation of creative solutions to enhance the experiences of shelter residents.

KEY RESPONSIBILITIES

  • Assist in managing Our Just Future's volunteer network, including recruiting, onboarding, training, scheduling, supervising, and expressing gratitude to volunteers.
  • Ensure the volunteer network fosters a safe and inclusive environment for diverse families and individuals experiencing homelessness.
  • Collaborate with shelter staff to identify program needs and strategize volunteer and in-kind donation solutions to meet those needs.
  • Prioritize and coordinate solicitations for essential items such as food, bedding, hygiene products, and educational supplies from the broader community.
  • Identify and maintain relationships with community partners and donors to secure food donations for specific populations.
  • Document service and donation activities accurately and timely, adhering to Our Just Future's procedures and reporting requirements.
  • Capture and share photos on social media in collaboration with the communications team.
  • Engage with community organizations and individuals interested in volunteering or donating, focusing on meal provision and services.
  • Support shelter staff in effectively interacting with volunteers and donors visiting the shelters.

QUALIFICATIONS

The ideal candidate will demonstrate proficiency in the following areas:

Knowledge:

  • Recruitment and management of volunteers using various online and offline tools.
  • Effective techniques for soliciting in-kind donations and awareness of local resources.
  • Understanding of social, racial, and economic issues related to poverty and homelessness.
  • Principles of Trauma-Informed Care.
  • Person-centered approaches in social service delivery.
  • Commitment to racial equity.
  • Exemplary customer service skills.
  • Food safety standards and regulations.
  • Social media engagement strategies.

Skills:

  • Comfortable engaging with new individuals regularly.
  • Commitment to anti-racist practices.
  • Clear communication skills across various mediums.
  • Application of Trauma-Informed Care principles in interactions.
  • Cultural sensitivity towards diverse populations.
  • Ability to maintain confidentiality and professional boundaries.
  • Understanding and following complex instructions and procedures.
  • Independent work capability while contributing to team efforts.
  • Adaptability in a fast-paced environment.
  • Reliable transportation and valid driver's license with appropriate insurance coverage.

EDUCATION AND EXPERIENCE

  • Minimum of two years' experience in networking, relationship building, or resource development.
  • Proficient in general computer skills, including email, word processing, and spreadsheets; database experience is a plus.
  • Experience in volunteer supervision is preferred.
  • Customer service experience is beneficial.
  • Familiarity with social service delivery is advantageous.
  • Bi-lingual candidates are encouraged to apply.

TRANSPORTATION REQUIREMENTS

A reliable vehicle is necessary for transporting donated items, along with a current driver's license and insurance coverage meeting specified liability limits.

PHYSICAL REQUIREMENTS

This role involves various physical activities, including using hands for tasks, standing, walking, and occasionally lifting items up to 40 pounds. Reasonable accommodations may be made for individuals with disabilities.

WORK ENVIRONMENT

The position operates within an emergency shelter setting, requiring movement between shelters, donation sites, and administrative offices. The noise level is typically moderate, and animals may be present in the shelters.

BENEFITS

We provide a comprehensive benefits package to support your physical, emotional, and financial well-being, including:

  • Employer-paid health insurance premiums.
  • Generous paid time off and holidays.
  • Employer-paid short-term and long-term disability insurance.
  • Access to an employee assistance program.
  • Flexible spending accounts for health and dependent care.
  • Opportunities for professional development and wellness initiatives.

APPLICATION PROCESS

Interested candidates should prepare a cover letter, resume, and contact information for three professional references when applying.