Guest Services Coordinator

6 days ago

Huntington Beach, California, United States Sun Communities, Inc. Full time
Job Title: Guest Services Coordinator

Are you a customer service professional looking for a dynamic and growing organization that values teamwork and innovation? We are seeking a Guest Services Coordinator to join our team at Sun Communities, Inc.

Job Summary

The Guest Services Coordinator will be responsible for providing exceptional customer service to our guests and residents, handling routine office work, and administrative duties. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities
  1. Greet and assist guests, current and prospective residents, with their inquiries and concerns.
  2. Check guests in and out for their reservations, ensuring accurate and efficient processing.
  3. Perform general administrative duties, including answering phones, typing, copying, faxing, and filing.
  4. Collect and post security deposits, rent, or funds for other services in Yardi.
  5. Make collection calls for site rental payments as directed, and submit bad debt files to collections.
  6. Process resident move-ins and move-outs, ensuring accurate and timely completion.
  7. Complete and maintain resort records, reports, and files, ensuring accuracy and compliance.
  8. Review and code invoices and statements for manager approval.
  9. Assist prospective residents by checking the status of Sun Homes inventory, reviewing home listings, and assisting with rental applications with manager's discretion.
  10. Coordinate with the Underwriting team to obtain approvals on prospective resident applications, tracking all approvals and denials.
  11. Maintain petty cash fund, ensuring accurate and timely reconciliation.
  12. Prepare and distribute resort communications, such as rule reminders, violation notices, and newsletters.
  13. Ensure office supplies are sufficiently stocked and prepare supply orders as needed.
  14. Assist with planning and coordinating guest and resident relation events and activities within the resort.
  15. Assist with the preparation of marketing materials, ensuring accuracy and compliance.
Requirements
  • High School Diploma or GED
  • Minimum of 2 years administrative experience
  • Strong customer service skills
  • Excellent telephone skills
  • Good problem-solving skills
  • Professional appearance
  • Intermediate to advanced computer proficiency, with ability to use Microsoft Office Suite, email, internet, and provide data entry in a timely and efficient manner
  • Previous experience using Yardi and/or RMS software, a plus
  • RV resort office or hotel front desk experience, a plus
Benefits

At Sun Communities, Inc., we offer a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plan, paid time off, and more. We are committed to providing a supportive and inclusive work environment that values teamwork and innovation.

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