Guest Service Agent

6 days ago


Huntington Beach, California, United States Kimpton Hotel Full time
Job Title: Guest Service Agent - Overnight

At Kimpton Shorebreak Resort, we're looking for a Guest Service Agent to join our team. As a key member of our front desk team, you'll be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:
  • Check-in and check-out hotel guests in a confident, professional, and friendly manner
  • Answer all phone calls promptly and knowledgeably, ensuring complete and accurate information
  • Complete all items on the appropriate checklist by the end of the shift
  • Conduct pre-assignment of hotel rooms, including VIPs, repeat guests, packages, and special requests
  • Follow established key control policy and ensure proper credit policies are followed
  • Submit all lost and found articles accompanied by a completed lost and found report
  • Familiar with all fire and emergency procedures
  • Open, secure, and balance out the daily shift bank, including counting and verifying cash, check, and credit card transactions
Requirements:
  • Previous experience in a front desk or customer-facing role is helpful
  • High school diploma or general education degree (GED) required
  • Knowledgeable of the immediate area, services, attractions, and events
  • Flexible schedule, able to work overnights, weekends, and holidays
  • Work well under pressure, taking care of many arrivals and departures within a short period of time
What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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