Spa Guest Experience Coordinator
8 hours ago
The Spa Desk Agent plays a vital role in providing exceptional service to our guests, ensuring a seamless and memorable experience. As a key member of our spa team, you will be responsible for greeting and welcoming guests, providing information and coordinating their requests for services, while maintaining the highest standards of cleanliness and organization.
Key Responsibilities:- Provide exceptional guest service, responding to inquiries and resolving issues in a timely and courteous manner.
- Coordinate guest requests for services, ensuring seamless execution and timely delivery.
- Maintain a clean and organized spa environment, adhering to high standards of hygiene and safety.
- Collaborate with fellow associates to support daily operations, promoting healthy teamwork and contributing to the success of the spa.
- High school diploma or equivalent required.
- Minimum 2-3 years of customer service experience in a hotel or spa environment.
- Working knowledge of spa services and products.
- Basic math skills and ability to accurately handle billing.
- Excellent communication and interpersonal skills, with the ability to speak, read, write, and understand English eloquently.
- Advanced skills in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
- Prior front desk experience.
- Luxury hotel experience strongly preferred.
- Bachelor's degree.
The position requires standing and walking for most of the working day, with the ability to lift up to 15 pounds regularly. Manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing are also required.
The pay scale for this position is $17.50 per hour. Montage International is an equal opportunity employer and maintains a drug-free workplace, performing pre-employment substance abuse testing.
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