Guest Service Representative

3 days ago


Huntington Beach, California, United States The Waterfront Full time
Job Summary

We are seeking a highly skilled Guest Service Agent to join our team at The Waterfront Beach Resort. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Check-in and check-out guests in a timely and efficient manner, ensuring a seamless experience.
  • Handle guest inquiries and resolve issues in a professional and courteous manner.
  • Provide accurate information on resort amenities, services, and local attractions.
  • Assist guests with directions, reservations, and other requests.
  • Field guest complaints and work to resolve issues in a fair and timely manner.
Requirements
  • 1+ years of hospitality experience, preferably in a front desk or customer service role.
  • Bilingual (English/Spanish) highly desired.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Professional phone etiquette and writing skills.
What We Offer

At The Waterfront Beach Resort, we offer a competitive salary, comprehensive training, and advancement opportunities. Our team is dedicated to providing exceptional service to our guests, and we are looking for like-minded individuals to join our team.

We believe in providing a work environment that is supportive, inclusive, and fun. Our team members are encouraged to grow and develop their skills, and we offer tuition reimbursement and Go Hilton travel perks to support their career goals.



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