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Front Desk Ambassador

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Job Summary

We are seeking a highly skilled and enthusiastic Front Desk Ambassador to join our team at The Canopy by Hilton. As a key member of our hotel staff, you will be responsible for providing exceptional service to our guests and supporting all guest service operations.

Key Responsibilities
  • Guest Registration and Check-Out: Perform guest registrations, room assignments, and special requests in a timely and efficient manner.
  • Hotel Operations: Understand and adhere to daily hotel operations, policies, procedures, and internal rules to ensure seamless guest experiences.
  • Customer Service: Provide outstanding service to guests, respond to their inquiries, and resolve any issues in a professional and courteous manner.
  • Cash Handling and Bank Procedures: Ensure accurate and secure handling of cash and credit transactions, and maintain a thorough understanding of bank procedures.
  • Communication and Teamwork: Collaborate with colleagues to ensure effective communication and a positive team environment.
  • Knowledge and Skills: Possess a strong knowledge of hotel operations, policies, and procedures, as well as excellent communication, problem-solving, and time management skills.
Requirements
  • Education and Experience: Hotel or customer service experience is preferred.
  • Skills and Qualifications: Ability to learn quickly, work in a fast-paced environment, and provide exceptional customer service.
  • Physical Demands: Regularly required to stand for long periods, walk, kneel, stoop, bend, and lift up to 50 pounds.
Benefits
  • Career Development and Training: Opportunities for growth and development within the company.
  • Paid Time Off: Generous paid time off policy.
  • Travel and Hotel Discounts: Discounts on travel and hotel stays.
  • 401(k) with Company Match: Retirement savings plan with company match.
  • Bonus Potential: Opportunities for bonuses based on performance.