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Inside Sales and Customer Support Representative

2 months ago

Chicago, Illinois, United States Fresh Tech Maid Full time
Position: Inside Sales and Customer Support Representative

Company: Fresh Tech Maid

Location: Chicago, IL, United States

Job Overview:

Are you a motivated sales and customer service professional looking to advance your career in a dynamic environment? At Fresh Tech Maid, we are seeking an enthusiastic Inside Sales and Customer Support Representative to join our rapidly growing team. This role offers significant opportunities for professional and financial growth.

Key Attributes:
  • Driven: You possess a strong desire to achieve and excel in your role.
  • Empathetic: You understand the emotional needs of potential clients and strive to meet them.
  • Proactive: You embrace challenges and are willing to step outside your comfort zone.
  • Positive: You approach your work with enthusiasm and foster a collaborative atmosphere.

Essential Skills:
  • Strong aspiration to excel as an Inside Sales and Customer Support Representative, effectively communicating the value of our services to prospective clients.
  • Ability to identify and respond to clients' emotional needs in the context of home cleaning services.
  • Excitement for working in a sales-driven environment with established weekly targets.
  • Exceptional customer service and communication skills.
  • Capability to manage lengthy sales cycles while providing outstanding service post-sale.
  • Attention to detail and commitment to completing tasks and projects.
  • Comfortable using web-based sales and client service applications.
  • Eagerness to learn and adapt, with a willingness to develop new skills.

Responsibilities:
  • Handle incoming sales inquiries and convert them into scheduled cleaning services, consistently striving to meet weekly sales targets.
  • Develop and maintain sales funnels to optimize conversion rates.
  • Oversee initial cleaning appointments to ensure a seamless experience for clients.
  • Follow up with clients post-cleaning to encourage repeat business and address any concerns.
  • Ensure client satisfaction through effective communication via phone, text, and email.
  • Collaborate with the Digital Marketing team to enhance lead generation and conversion rates.
  • Prepare regular reports and statistics to track performance metrics.
  • Support other team members as needed to ensure operational efficiency.
  • Commit to a full-time schedule of 40 hours per week.

Work Environment:

This position is situated in a positive, healthy workplace that promotes a non-smoking culture. We offer a competitive base salary ranging from $40,000 to $60,000, plus commission, with the potential for total annual earnings exceeding $100,000. Additional benefits include complimentary bi-weekly cleaning services, paid time off, and health insurance.

Join Us:

If you are a forward-thinking problem solver looking to contribute to a vibrant team, we invite you to explore this opportunity with Fresh Tech Maid.