Account Manager

1 week ago


Centreville, Virginia, United States Carfax, Inc. Full time

About the Role:

The Account Manager will be responsible for managing a territory of government agency partners to build engagement in the program and articulate value. Using a variety of resources, they will host virtual agency trainings and educate staff on the tools available to them. This is a unique opportunity to use your Account Management skills to help our partner agencies make a direct impact to keep their communities safer.

Key Responsibilities:

  • Independently manage a territory to foster program growth and development.
  • Build strong relationships with agency key players and stakeholders.
  • Educate agencies on program value through proactive engagement and virtual training sessions.
  • Create project plans for successful software implementation at government agencies.
  • Cultivate and grow existing relationships to increase product utilization.
  • Troubleshoot basic technical questions or concerns.
  • Capture agency feedback to allow for continued product improvement.

Requirements:

  • 2+ years of Account Management experience, preferably in a phone-based environment.
  • Experience with a CRM (Salesforce experience is a plus).
  • Excellent written and verbal communication skills.
  • Positive can-do attitude in a collaborative environment.
  • Adaptability to rapidly adjust to new challenges.
  • Strength in functioning independently to structure daily workflow.
  • Solution-oriented problem-solving skills.

What We Offer:

  • Competitive compensation and benefits package.
  • 4-Day summer work weeks and a winter holiday break.
  • 401(k) / DCPP matching.
  • Annual bonus program.
  • Casual, dog-friendly, and innovative office spaces.


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