Guest Services Representative

2 weeks ago


Smithfield, Ohio, United States Fairfield Inn & Suites - Smithfield Full time
Job Overview

Are you enthusiastic about providing exceptional service and creating memorable experiences for guests? If so, the role of a Hotel Front Desk Attendant may be the perfect opportunity for you. In this position, you will be the first point of contact for our guests, managing their reservations and ensuring a pleasant stay.

Key Responsibilities
  • Account Management: Maintain precise records of all guest accounts and transactions.
  • Collaboration: Coordinate with housekeeping to ensure rooms are prepared for incoming guests.
  • Customer Interaction: Respond to inquiries via phone and in-person regarding bookings, rates, amenities, and special requests.
  • Issue Resolution: Address and resolve guest complaints in a professional manner.
  • Check-In/Check-Out: Welcome guests, process check-ins and check-outs, distribute room keys, and handle payment information.
Qualifications
  • Proficient in Microsoft Office and familiar with reservation management systems.
  • High school diploma or equivalent required.
  • Strong organizational, time management, and customer service skills.
  • Ability to handle phone calls and manage stressful situations effectively.
  • Preferred: At least one year of experience in the hospitality sector as a front desk agent or in a similar role.
About Fairfield Inn & Suites - Smithfield

We are a growing hospitality company operating select-service hotels. Our focus is on delivering outstanding service and creating a welcoming environment for our guests. We are committed to providing our employees with opportunities for professional growth and development.



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