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Hospitality Operations Supervisor

2 months ago

Smithfield, Ohio, United States Fairfield Inn & Suites - Smithfield Full time
Job Overview

We are seeking a dedicated hospitality professional with excellent communication and customer service skills to oversee hotel operations during designated shifts. As the Shift Leader, you will manage the reception and service of guests while collaborating with hotel staff to ensure a seamless experience.

Key Responsibilities:
  • Assign and monitor tasks across various departments, ensuring timely and effective completion.
  • Manage inventory levels and ensure all areas are adequately stocked by coordinating supply orders and deliveries.
  • Enhance guest satisfaction by directing and managing staff across all service areas.
  • Address guest inquiries and concerns promptly and courteously.
  • Establish performance objectives and motivate team members to meet these targets.
  • Prior experience in a similar role within Marriott branded properties is highly regarded.
Qualifications:
  • Demonstrated exceptional organizational, communication, and problem-solving abilities.
  • Strong computer proficiency, particularly with Microsoft Office applications.
  • A high school diploma or equivalent is required; a bachelor's degree is preferred.
  • Minimum of 2 years of experience in a supervisory role within the hospitality sector.
  • Previous experience in hospitality with the capability to perform various roles within the hotel.
About Fairfield Inn & Suites - Smithfield

Located in the vibrant RTP area, we specialize in operating select-service hotels throughout North Carolina. We are committed to fostering a professional environment for skilled hospitality experts as we expand our portfolio. This position offers significant growth potential within our organization.