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Guest Services Representative

2 months ago

Smithfield, Ohio, United States Fairfield Inn & Suites - Smithfield Full time
Job Overview

Are you enthusiastic about providing exceptional service and creating memorable experiences for guests? If so, the role of a Hotel Front Desk Attendant may be the perfect opportunity for you. In this position, you will be responsible for welcoming guests, managing their account details, and ensuring they have a comfortable and enjoyable stay.

Key Responsibilities
  • Account Management: Maintain precise records of all guest account information.
  • Collaboration: Work closely with housekeeping to ensure that guest rooms are prepared and ready for arrivals.
  • Communication: Respond to incoming inquiries regarding room bookings, rates, amenities, and special requests, both in-person and over the phone.
  • Customer Relations: Address and resolve customer complaints in a professional manner.
  • Check-In/Check-Out: Greet guests, facilitate check-ins and check-outs, distribute room keys, and securely handle credit card information.
Qualifications
  • Proficient in Microsoft Office and familiar with reservation management systems.
  • High school diploma or GED equivalent is required.
  • Strong organizational, time management, and customer service skills.
  • Ability to handle phone calls and manage stressful situations effectively.
  • Preferred: At least one year of experience in the hospitality industry as a front desk agent or in a similar role.
About the Company

We are a reputable hotel management company operating select-service hotels in North Carolina. Our focus is on delivering outstanding hospitality experiences while expanding our portfolio. We value talented and experienced professionals who are eager to contribute to our growth and success.