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Hospitality Operations Supervisor

2 months ago


Smithfield, Ohio, United States Fairfield Inn & Suites - Smithfield Full time
Job Overview

We are seeking a dedicated hospitality professional with excellent communication and customer service skills to oversee hotel operations during designated shifts. As the Shift Manager, you will be responsible for managing the reception and service of guests while collaborating with hotel staff.

Key Responsibilities:
  • Assign tasks to various departments and individual team members, ensuring timely and effective completion.
  • Monitor inventory levels and ensure all areas are adequately stocked by coordinating supply orders and deliveries.
  • Maintain high levels of guest satisfaction across all service areas by effectively managing and directing staff.
  • Address guest inquiries and concerns promptly, efficiently, and courteously.
  • Establish performance objectives and motivate team members to meet these targets.
  • Prior experience in a similar role within Marriott branded properties is preferred.
Qualifications:
  • Demonstrated exceptional organizational, communication, and problem-solving abilities.
  • Strong computer skills, particularly with Microsoft Office, are highly desired.
  • A high school diploma or equivalent is required; a bachelor's degree is preferred.
  • Minimum of 2 years of experience in a supervisory role.
  • Previous experience in the hospitality industry with the capability to perform various hotel roles.
About Us

We operate select-service hotels in North Carolina and are committed to providing outstanding hospitality experiences. We are looking for skilled professionals to enhance our growing portfolio. This position offers significant opportunities for career advancement.