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Hospitality Operations Supervisor

2 months ago

Smithfield, Ohio, United States Fairfield Inn & Suites - Smithfield Full time
Job Overview

We are seeking a dedicated hospitality professional with exceptional communication and customer service skills to oversee hotel operations during assigned shifts. In this role, you will manage guest interactions and collaborate with hotel staff to ensure a seamless experience for all visitors.

Key Responsibilities:
  • Assign tasks to various departments and individual team members, ensuring timely and effective completion.
  • Monitor inventory levels and ensure all areas are adequately stocked by coordinating supply orders and deliveries.
  • Enhance guest satisfaction across all service areas by effectively managing and guiding staff.
  • Address guest inquiries and concerns promptly and courteously.
  • Establish performance objectives and motivate team members to meet these targets.
  • Prior experience in a similar role within a Marriott branded property is preferred.
Qualifications:
  • Demonstrated strong organizational, communication, and problem-solving abilities.
  • Proficient in computer applications, particularly Microsoft Office.
  • A high school diploma or equivalent is required; a bachelor's degree is preferred.
  • Minimum of 2 years of experience in a supervisory role within the hospitality sector.
  • Previous experience in various hotel functions is essential.
About Us

Located in the vibrant area of Smithfield, we operate select-service hotels and are committed to delivering exceptional hospitality experiences. We are looking for skilled professionals to contribute to our growing portfolio and help us maintain our high standards of service.