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Guest Services Representative

2 months ago

Smithfield, Ohio, United States Fairfield Inn & Suites - Smithfield Full time
Job Overview

Are you enthusiastic about providing exceptional service and creating memorable experiences for guests? The role of a Hotel Front Desk Attendant is perfect for individuals who thrive in a dynamic environment and enjoy interacting with people. In this position, you will be responsible for welcoming guests, managing their reservations, and ensuring their stay is nothing short of outstanding.

Key Responsibilities
  • Account Management: Maintain precise records of all guest accounts and transactions.
  • Collaboration: Work closely with housekeeping to ensure that all guest rooms are prepared and ready for arrivals.
  • Communication: Handle incoming inquiries regarding room availability, rates, amenities, and special requests, both in-person and over the phone.
  • Issue Resolution: Address and resolve customer complaints effectively.
  • Guest Interaction: Greet guests upon arrival, facilitate check-ins and check-outs, assign room keys, and securely process payment information.
Qualifications
  • Proficient in Microsoft Office and familiar with reservation management systems.
  • High school diploma or equivalent required.
  • Strong organizational, time management, and customer service skills.
  • Ability to handle phone calls and manage stressful situations with professionalism.
  • Preferred: Minimum of one year of experience in the hospitality sector, particularly in a front desk role.
About the Company

Fairfield Inn & Suites - Smithfield is dedicated to providing outstanding hospitality in the North Carolina area. We are expanding our portfolio of select-service hotels and are eager to welcome skilled professionals who are passionate about the hospitality industry. Join us in our mission to deliver exceptional guest experiences.