Sales Support Coordinator

1 week ago

Houston, Texas, United States Phillips 66 Full time
Phillips 66 & YOU - Together we can fuel the future

As a key member of the Finished Lubricants Customer Service team, the Account Specialist plays a vital role in managing direct customer interactions throughout the order-to-cash cycle. This includes overseeing product supply and delivery, processing orders, addressing customer inquiries, ensuring product quality, and handling invoicing. The ideal candidate will possess exceptional networking skills to engage effectively with both internal stakeholders within the P66 Lubricants value chain and external clients. This role requires the ability to work autonomously to resolve order and billing discrepancies while effectively prioritizing daily tasks. Cultural awareness and adaptability in communication style are essential to foster and enhance business relationships with all parties involved.

Key Responsibilities:
  • Inputting orders and liaising with customers to manage order modifications.
  • Ensuring precise order placement, error-free deliveries, timely billing, and fulfillment of customer requirements.
  • Overseeing product shipments and confirming their timely arrival at customer locations.
  • Collaborating with Sales and Logistics to identify alternative supply options during product shortages.
  • Acting as the primary contact for customer discussions related to order challenges and complaints.
  • Building a strong partnership with Sales Representatives to independently address customer inquiries within the Customer Service framework.
  • Coordinating with internal teams to resolve issues across the value chain, including P66 facilities, Product Management, Sales, Logistics, Transportation, and Finance.
  • Developing the capability to support other Customer Service roles during absences or increased workloads.
  • Working with freight forwarders and plants to address any issues related to container loading dates or vessel sailing schedules.
Required Qualifications:
  • Must be legally authorized to work in the United States on a full-time basis without restrictions.
  • High School Diploma or GED required.
  • Minimum of 1 year of experience in a customer-facing role.
  • Proficient in Microsoft Office and SAP.
  • Fluent in English and Spanish, both verbal and written.
  • Advanced communication skills, both verbal and written.
Preferred Qualifications:
  • Bachelor's Degree.
  • Familiarity with Truck, Rail, and Waterborne transportation modes and INCO terms.
  • Experience with freight forwarding.
  • Export experience in the lubricants or petrochemical sectors, particularly in Central America, Asia, Europe, and Mexico.
  • Ability to manage multiple priorities and issues simultaneously while driving results and achieving meaningful business improvements.
About Phillips 66 Lubricants

As a leader in the lubricants industry, Phillips 66 has established itself as the fourth-largest supplier in the United States. Our commitment to innovation is reflected in our world-class research and development facilities and our eight proprietary blending and packaging plants. Our lubricants are marketed globally under renowned brands, including Phillips 66, Kendall, and Red Line, and we serve diverse markets such as automotive, trucking, agriculture, aviation, power generation, mining, and construction.

Total Rewards

At Phillips 66, we prioritize the well-being of our employees and their families. Our culture emphasizes physical, emotional, social, and financial wellness, which is crucial for a high-performing organization. Eligible full-time employees can benefit from:
  • Annual Variable Cash Incentive Program (VCIP) bonus.
  • 8% 401k company match.
  • Cash Balance Account pension.
  • Comprehensive Medical, Dental, and Vision benefits, including an annual company contribution to a Health Savings Account for employees on HDHP.
  • Well-being programs and incentives, including Employee Assistance Plan, well-being reimbursement, and backup family care services.
Learn more about Phillips 66 Total Rewards.

Phillips 66 is dedicated to enhancing lives and is committed to the values of safety, honor, and commitment. Our cultural mindset, defined as Our Energy in Action, emphasizes working for the greater good, fostering trust, embracing diverse perspectives, and striving for excellence.

To be considered

Applicants must complete the entire application process, including answering all prescreening questions and providing an eSignature by the requisition closing date. Candidates for regular U.S. positions must be U.S. citizens or nationals, or aliens with permanent resident status, refugee status, asylee status, or temporary resident status. Individuals with temporary visas or requiring sponsorship for work authorization are not eligible for hire.

Phillips 66 is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities

Nearest Major Market: Houston

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