Administrative Support Coordinator
1 week ago
SRG Stairs, a prominent player in the construction services sector, focuses on delivering exceptional stair, flooring, and blind solutions tailored for the residential home building industry. We are in search of a dedicated Office Support Specialist, referred to within our organization as a Customer Service Representative (CSR).
The CSR plays a vital role within the Stairs Team, contributing to the achievement of the company's sales and revenue objectives on a monthly, quarterly, and annual basis.
This position is centered around fostering and nurturing profitable relationships with our clientele, ensuring that each interaction is handled with utmost care and thoroughness, while meeting all customer expectations.
The CSR is also responsible for upholding the company's vision and mission, engaging with both current and potential customers, and significantly influencing their satisfaction and our overall success. This role demands a high level of professionalism, sensitivity, and tact.
Key Responsibilities:
- Develop and maintain strong relationships with existing clients, understanding their processes and systems.
- Screen and onboard new subcontractors while managing relationships with the current subcontractor network.
- Ensure subcontractor adherence to schedules and company protocols, evaluate performance, and provide constructive feedback.
- Assist in preparing marketing materials and sales presentations.
- Organize workflows to meet customer deadlines efficiently.
- Coordinate and schedule job installations seamlessly.
- Process customer orders promptly and courteously.
- Maintain effective communication with the General Manager and Sales Team to ensure alignment with sales and customer goals.
- Oversee the fulfillment process from order submission to invoicing.
- Handle telephone communications professionally and efficiently.
- Verify the accuracy of sales orders and invoices in a timely manner.
- Present and discuss the company’s products and services with clients, conveying a strong image of quality and understanding of their needs.
- Address customer inquiries, complaints, and concerns promptly, facilitating satisfactory resolutions.
- Utilize the company’s pricing system and policies effectively.
- Support customer sales through service, education, and problem-solving, involving team members as necessary.
- Exercise independent judgment and decision-making within the scope of the role.
- Perform other assigned duties as needed.
Compensation and Benefits:
- Competitive salary range of $40,000 - $43,000 annually.
- Eligibility for medical, dental, and vision insurance after a specified period.
- 401(k) plan with company matching after one year of service.
- Vacation and holiday pay eligibility during the first year.
- Additional benefits available.
Qualifications:
- High school diploma or equivalent GED.
- A minimum of five years of experience in a similar role; or
- An equivalent combination of education and experience.
- Successful completion of a criminal background check and drug/alcohol screening (post-employment offer).
We are an Equal Opportunity Employer.
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