Warranty/Technical Service Representative

2 days ago

Wilton, Connecticut, United States Dorel Sports Full time
Job Summary

We are seeking a highly skilled and detail-oriented Bicycle Warranty Specialist to join our team at Dorel Sports. As a key member of our Warranty Service Department, you will be responsible for providing exceptional customer service and technical support to our dealers and customers.

Key Responsibilities
  • Answer and resolve warranty-related inquiries and issues in a timely and professional manner.
  • Collaborate with cross-functional teams, including Engineering, Quality, and Finance, to ensure seamless communication and resolution of technical issues.
  • Enter and analyze warranty data into our Quality Management System to identify trends and areas for improvement.
  • Maintain up-to-date technical knowledge of bicycle systems and components to provide expert advice and support.
  • Develop and implement process improvements to enhance the warranty experience for our customers and dealers.
Requirements
  • High school diploma or equivalent required; 1-2 years of experience in a customer service or technical support role preferred.
  • Excellent verbal and written communication skills, with the ability to communicate complex technical information in a clear and concise manner.
  • Strong problem-solving and analytical skills, with the ability to identify and resolve technical issues efficiently.
  • Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects simultaneously.
What We Offer
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A generous paid time off program, including vacation and sick leave.
  • A 401(k) plan with company match.
  • A commuter incentive program and employee wellness program.
  • A mix of casual and professional work environment.

  • Technical Warranty Specialist

    6 days ago

    Wilton, Connecticut, United States Dorel Sports Full time

    Technical Warranty Specialistat Dorel SportsJoin Our TeamGreat companies are built by great individuals.At Dorel Sports, we are dedicated to enhancing the cycling experience by developing innovative, user-friendly, and high-performance bicycle products. As the cycling industry evolves globally, we are eager to welcome more talented individuals to our team....

  • Warranty and Technical Support Associate

    3 weeks ago

    Wilton, Connecticut, United States Dorel Sports Full time

    Technical Warranty Specialistat Dorel SportsJoin Our TeamGreat companies are built by great individuals.At Dorel Sports, we are dedicated to enhancing the cycling experience by designing innovative, user-friendly, and high-performance bicycle products.As cycling continues to expand globally, we are eager to welcome more talented individuals to our team. If...

  • Bicycle Service and Warranty Advisor

    3 days ago

    Wilton, Connecticut, United States Dorel Sports Full time

    Technical Warranty Specialistat Dorel SportsJoin Our Innovative TeamGreat products are crafted by great people.At Dorel Sports, we are dedicated to enhancing the cycling experience by developing innovative and high-quality bicycle products. As the cycling industry evolves, we are on the lookout for passionate individuals to join our team. If you thrive in a...

  • Bicycle Warranty Specialist

    7 days ago

    Wilton, Connecticut, United States Dorel Sports Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Bicycle Warranty Specialist to join our team at Dorel Sports. As a key member of our Warranty Service Department, you will be responsible for providing exceptional customer service and technical support to our dealers and customers.Key ResponsibilitiesAnswer and resolve warranty-related inquiries...

  • Technical Service Coordinator

    3 days ago

    Wilton, Connecticut, United States Dorel Sports Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Bicycle Warranty Specialist to join our team at Dorel Sports. As a key member of our Warranty Service Department, you will be responsible for providing exceptional customer service and technical support to our dealers and customers.Key ResponsibilitiesAnswer and resolve warranty-related inquiries...

  • Customer Service Representative

    1 week ago

    Wilton, Connecticut, United States Compass Group USA Inc Full time

    Job SummaryCompass Group USA Inc is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients and customers.Key Responsibilities:Operate Point of Sale system to process customer transactionsAssist the Chef with food preparation...

  • Customer Service Representative

    3 days ago

    Wilton, Connecticut, United States Allstate Insurance Agency - Andrea Saunders Full time

    About the RoleWe are seeking a highly motivated and organized Licensed Customer Service Representative to join our team at Allstate Insurance Agency - Andrea Saunders. As a key member of our team, you will be responsible for providing exceptional customer service, answering calls, texts, and emails, and assisting clients with policy inquiries.Key...

  • Customer Service Representative

    1 week ago

    Wilton, Connecticut, United States Breitling Full time

    **Job Summary**We are seeking a highly skilled Customer Service Coordinator to join our team at Breitling USA, Inc. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.**Key Responsibilities**Communicate with customers in a professional and...

  • IT Service Technician

    3 weeks ago

    Wilton, Connecticut, United States Glengate Full time

    Job OverviewIT SUPPORT SPECIALISTJOIN OUR DYNAMIC TEAM AT GLENGATEGlengate is seeking a dedicated Full-time IT Support Specialist to enhance our operations. This role is pivotal in providing technical assistance and administrative support across various IT systems.The successful candidate will focus on the management and support of IT infrastructure, which...

  • Healthcare Customer Service Representative

    3 weeks ago

    Wilton, Connecticut, United States Advanced Radiology Consultants Full time

    Job OverviewBecome a Part of Our Caring Community Advanced Radiology stands as a leading independent radiology provider in the tri-state region, renowned for our team of highly skilled radiologists. We seek individuals who aspire to develop professionally while thriving in a supportive and friendly workplace.Work Schedule: Monday to Friday, 8:30 AM - 5:00...

  • Athletic-Focused Marketing and Sales Representative

    3 weeks ago

    Wilton, Connecticut, United States LMG Connecticut Full time

    Job OverviewLMG Connecticut is seeking a dedicated and enthusiastic Athletic-Focused Marketing and Sales Representative to join our dynamic team. With a strong foundation in marketing and sales, we pride ourselves on fostering relationship-driven communication strategies that enhance our innovative marketing approaches.Our success stems from our commitment...

  • Retail Sales Representative

    3 weeks ago

    Wilton, Connecticut, United States Ring's End Inc Full time

    Customer Service / Sales AssociateRing's End, Inc. is on the lookout for a dedicated full-time Customer Service / Sales Associate to ensure our retail operations run seamlessly. This role offers a competitive salary and comes with excellent benefits, including traditional and Roth 401K, a 3% 401K safe harbor company contribution, various health insurance...

  • Retail Sales Representative

    3 weeks ago

    Wilton, Connecticut, United States Ring's End Inc Full time

    Position OverviewRing's End, Inc. is in search of a dedicated full-time Customer Service / Sales Associate to ensure the seamless operation of our retail services.Compensation and BenefitsThis role offers a competitive salary along with a comprehensive benefits package, which includes:Traditional and Roth 401K options3% 401K safe harbor company...

  • Senior Engineer for Optical Equipment

    3 weeks ago

    Wilton, Connecticut, United States ASML Full time

    IntroductionASML unites the most innovative talents in science and technology to create lithography machines essential for producing advanced, cost-effective, and energy-efficient microchips. We design, develop, integrate, market, and maintain these sophisticated machines, empowering our clients - the leading chip manufacturers globally - to minimize the...

  • Certified Customer Support Specialist

    3 weeks ago

    Wilton, Connecticut, United States Allstate Insurance Agency - Andrea Saunders Full time

    Position OverviewThe Licensed Customer Service Representative plays a crucial role in our organization by managing customer interactions through various channels such as phone, text, and email. This position is designed to deliver exceptional service and support to our clients regarding their insurance policies.Key Benefits:Opportunities for professional...

  • Mechanical Systems Engineer

    2 weeks ago

    Wilton, Connecticut, United States ASML Full time

    Position OverviewASML, a leader in lithography technology, is dedicated to uniting innovative minds in science and engineering to create advanced lithography systems essential for the production of high-performance microchips. Our mission encompasses the design, development, integration, marketing, and servicing of sophisticated machinery that empowers our...

  • Customer Experience Associate

    2 weeks ago

    Wilton, Connecticut, United States Adecco Full time

    Job SummaryAdecco is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to customer inquiries, and resolving issues in a timely and professional manner.Key ResponsibilitiesCustomer Service: Provide...

  • Certified Customer Support Specialist

    2 weeks ago

    Wilton, Connecticut, United States Allstate Insurance Agency - Andrea Saunders Full time

    Job OverviewThe Licensed Customer Service Representative plays a crucial role in delivering exceptional service to our clients. This position involves managing inquiries through various communication channels, including phone calls, text messages, and emails. Our aim is to ensure that every customer receives accurate information and assistance regarding...

  • Information Technology Support Specialist

    3 weeks ago

    Wilton, Connecticut, United States Glengate Full time

    Job OverviewIT SUPPORT SPECIALISTJOIN OUR DYNAMIC TEAM AT GLENGATEGlengate is seeking a dedicated Full-time IT Support Specialist to provide assistance and support for our technology needs. This role will focus on delivering technical and administrative support across various IT systems and applications.Key Responsibilities:Offer comprehensive support for...

  • Strategic Supply Chain Leader

    3 weeks ago

    Wilton, Connecticut, United States ASML Full time

    Job ID: J Introduction to the role Are you motivated by overseeing key suppliers in the realm of supply chain operations, capacity management, and cycle time optimization to achieve superior supply chain effectiveness? In the intricate landscape of multi-tier supply chains, this is achievable only by fostering complete visibility within the chains and...