Guest Services Representative
1 week ago
Position Title: Front Desk Associate
Reports To: General Manager
Classification: Part-Time, Non-Exempt
Job Overview:
The Front Desk Associate plays a crucial role in ensuring the seamless and effective operational flow within the Front Desk department, which is essential for delivering exceptional customer service. This position requires a thorough understanding of all company policies and initiatives to uphold the integrity of the Crunch brand.
Key Responsibilities:
- Drive membership sales.
- Welcome all members and guests warmly and bid them farewell as they leave.
- Check in members and guests following established company protocols.
- Manage communication through club software during member check-in.
- Answer phone calls in a courteous and professional manner.
- Inform members and guests about special events.
- Foster an inviting atmosphere for all members.
- Address member requests or escalate to management as necessary.
- Maintain a professional demeanor at all times.
- Promote and sell retail products.
- Coordinate member services such as tanning and hydro-massage.
- Process payments for member services according to company guidelines.
- Be knowledgeable about club facilities, services, and schedules.
- Keep the work area clean and organized.
- Assist with various projects as assigned by club management.
- Adhere to all policies and procedures outlined in the Employee Handbook.
- Perform opening and closing tasks as required.
- Participate in employee training sessions.
Please note that this job description serves as a general overview of the typical responsibilities associated with the role and is not an exhaustive list of all potential duties. Responsibilities may vary, and additional tasks may be assigned as needed.
Crunch Fitness seeks dynamic and enthusiastic individuals who are passionate about health and fitness.
At Crunch, we believe in making serious exercise enjoyable by blending fitness with entertainment and promoting a philosophy of No Judgments. Our facilities are equipped with cutting-edge cardio and strength training equipment, comprehensive locker rooms with showers, tanning booths, HydroMassage beds, and a diverse schedule of signature classes including Zumba, BodyWeb with TRX, Yoga Body Sculpt, and more.
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