Customer Service Ambassador

6 days ago


Fitchburg, Massachusetts, United States Indigo Books & Music Full time

**Job Summary**

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our store team, you will be responsible for delivering exceptional customer experiences and promoting a positive and engaging store environment.

**Key Responsibilities**

  • Provide exceptional customer service and support to customers, responding to their needs and concerns in a timely and professional manner.
  • Role model Indigo's High Performance Characteristics and promote a customer-centric culture in the store.
  • Develop and maintain a deep understanding of Indigo's products and services, and use this knowledge to make recommendations and provide solutions to customers.
  • Work collaboratively with the store team to achieve sales goals and objectives, and contribute to a positive and productive store environment.
  • Participate in visual merchandising and store maintenance activities to ensure a visually appealing and well-maintained store environment.
  • Stay up-to-date on new products, promotions, and programs, and communicate this information to customers and colleagues.
  • Take ownership of customer feedback and concerns, and work to resolve issues in a timely and professional manner.

**Requirements**

  • Previous experience in a retail or customer-facing environment is an asset.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques.

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