Customer Service Sales Representative

1 week ago


Fitchburg, Massachusetts, United States Bob's Stores Full time

Job Overview

JOIN A DYNAMIC TEAM

As a Sales Floor Associate, you will play a crucial role in delivering an exceptional shopping experience for our customers while working towards achieving both daily and weekly sales targets. Being part of the Bob's Stores family means utilizing your expertise to recommend the most suitable products to meet our customers' needs, whether they are looking for active wear, work apparel, footwear, or denim. In addition to engaging with customers on the sales floor, you will also receive training as a cashier, enhancing the overall customer interaction. Collaboration is at the heart of our culture, and success in this role may lead to opportunities for advancement into a full-time supervisory position.

Key Responsibilities:

  • Welcome every customer warmly and consistently.
  • Engage in friendly dialogue with customers to assess their needs for assistance.
  • Respond to customer inquiries with accurate information.
  • Boost sales through suggestive selling techniques and additional sales opportunities.
  • Ensure your designated area meets store standards, including proper merchandise placement and recovery.
  • Carry out various tasks as assigned, such as price checks, merchandise transfers, and fitting room returns.
  • Comply with all company initiatives and strive to meet established goals for each initiative.
  • Adhere to all company policies, rules, and procedures.
  • Complete all required training as assigned by management.

When Assigned to the Cash Register:

  • Accurately and efficiently process customer transactions, ensuring proper handling of merchandise.
  • Maintain the register area according to store standards.
  • Meet all company standards and initiatives.

Qualifications:

  • Availability for a varied schedule, including nights, weekends, and holidays, with flexibility preferred.
  • A friendly and outgoing demeanor with a strong commitment to customer satisfaction.
  • Previous retail experience, particularly in footwear sales, is advantageous but not mandatory.
  • Excellent communication skills.
  • Ability to effectively suggest products and persuade customers.
  • Capable of working independently as well as collaboratively within a team.
  • Bilingual skills are a plus.
  • Minimum age requirement: 16.

Bob's Stores is proud to be an equal opportunity employer, offering exciting career opportunities and generous employee discounts.



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