Customer Service Representative

2 months ago


Fitchburg, Massachusetts, United States Redline Powersports Full time
Job Description

About Us

Redline Powersports is a leading dealership in the Richmond, Virginia area, specializing in the sale and service of new and pre-owned ATVs, motorcycles, PWCs, and UTVs. We are committed to providing exceptional customer service and a wide range of products to meet the needs of all enthusiasts.

Job Summary

We are seeking a highly skilled and customer-focused Service Advisor to join our team. As a Service Advisor, you will be responsible for advising customers on necessary services and routine maintenance, obtaining vehicle information, and communicating with customers to ensure a seamless experience.

Key Responsibilities

  • Advise customers on necessary services and routine maintenance
  • Obtain vehicle information and provide accurate written estimates
  • Open and close repair tickets
  • Schedule maintenance appointments
  • Communicate with customers to ensure a smooth experience
  • Review repair orders to ensure accuracy
  • Communicate with Service Technicians

Requirements

  • Experience in a customer-facing role
  • Positive attitude and strong communication skills
  • Sales and/or customer service experience
  • Knowledge of Powersports mechanical operation
  • Good multitasking and organizational skills
  • Valid Driver's License
  • High school diploma or equivalent

What We Offer

  • Competitive pay and benefits package
  • Opportunities for career advancement
  • Collaborative and dynamic work environment
  • Employee discount on products and services

How to Apply

Interested candidates should submit their resume and complete an online assessment for immediate consideration.



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