Customer Service Representative
2 months ago
About Us
Redline Powersports is a leading dealership in the Richmond, Virginia area, specializing in the sale and service of new and pre-owned ATVs, motorcycles, PWCs, and UTVs. We are committed to providing exceptional customer service and a wide range of products to meet the needs of all enthusiasts.
Job Summary
We are seeking a highly skilled and customer-focused Service Advisor to join our team. As a Service Advisor, you will be responsible for advising customers on necessary services and routine maintenance, obtaining vehicle information, and communicating with customers to ensure a seamless experience.
Key Responsibilities
- Advise customers on necessary services and routine maintenance
- Obtain vehicle information and provide accurate written estimates
- Open and close repair tickets
- Schedule maintenance appointments
- Communicate with customers to ensure a smooth experience
- Review repair orders to ensure accuracy
- Communicate with Service Technicians
Requirements
- Experience in a customer-facing role
- Positive attitude and strong communication skills
- Sales and/or customer service experience
- Knowledge of Powersports mechanical operation
- Good multitasking and organizational skills
- Valid Driver's License
- High school diploma or equivalent
What We Offer
- Competitive pay and benefits package
- Opportunities for career advancement
- Collaborative and dynamic work environment
- Employee discount on products and services
How to Apply
Interested candidates should submit their resume and complete an online assessment for immediate consideration.
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