Customer Service Advocate
2 weeks ago
Customer Experience Representative
Part-time | Location: Not Specified
Company Overview
Our Mission - To inspire our customers and those they care about with life-enriching products and experiences.
Our Vision - Making Connections. Creating Experiences.
Our Customer Promise - We exist to add a little joy to our customers' lives, each time they interact with us or our products.
Role Overview
In this position, you will foster an atmosphere that encourages genuine employee and customer interactions, guided by our core values and mission of spreading joy. You will exemplify the Indigo Beliefs by being authentic, seeking inspiration, and understanding your audience, influencing customers through the narratives you share that connect them to our brand.
Key Responsibilities
Accountability
- Uphold personal and team accountability.
- Commit to self-improvement and provide ongoing feedback to peers and leadership.
- Contribute ideas to enhance both employee and customer experiences.
Cultural Leadership
- Demonstrate Indigo's High Performance Characteristics.
- Encourage a customer-focused culture that embodies our mission of creating joy and enriching lives.
- Support a storytelling culture aimed at enhancing customer experiences.
- Stay informed about new products, promotions, and initiatives.
- Foster a safe environment where health and safety are prioritized, and everyone participates in ensuring well-being.
- Respond promptly to customer feedback.
Goals and Objectives
- Collaborate with store leadership to set annual goals and objectives.
- Assist the team in achieving top-tier employee engagement and customer satisfaction scores.
- Ensure adherence to visual merchandising standards.
Qualifications
- Experience in specialty retail or a similar environment is preferred but not mandatory.
- Demonstrated adaptability, flexibility, and eagerness to learn across various store functions.
- Proven commitment to delivering an outstanding employee and customer experience.
- Ability to remain mobile on the sales floor for extended periods.
- Capability to lift medium to large items, up to 40 pounds, using appropriate safety measures.
- Willingness to work a flexible schedule, including evenings, weekends, and holidays.
Customer Experience Representative
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